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Old 03-31-2015, 12:50   #1 (permalink)
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help me to login support


i m not able to login to infinity support plzz help me

here is the log of dongle manager

Card type selected: inf
Dongle can't be found:
Card with specified AID not found
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Old 03-31-2015, 13:53   #2 (permalink)
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Hello,
Use latest Infinity box Shell to enter support area, download latest shell from HERE

Br.
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Old 03-31-2015, 14:55   #3 (permalink)
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Originally Posted by server22 View Post
i m not able to login to infinity support plzz help me

here is the log of dongle manager

Card type selected: inf
Dongle can't be found:
Card with specified AID not found
Hello,

You must have Box connected to PC !
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Old 03-31-2015, 23:18   #4 (permalink)
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sir i changed the password long back and that password accepts in ios account but not in support plzz help me i want to download some spd samsung files.
thanks
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Old 04-01-2015, 07:57   #5 (permalink)
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Quote:
Originally Posted by server22 View Post
sir i changed the password long back and that password accepts in ios account but not in support plzz help me i want to download some spd samsung files.
thanks
Hello,
The problem is smart card is not being detected by pc.First check if correct drivers are installed on pc. Then try to use another pc usb port or another card reader.
And at last try to getnly clean smart card golden points and try to connect again.

Br.
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Old 04-01-2015, 11:03   #6 (permalink)
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sir i changed the password long back and that password accepts in ios account but not in support plzz help me i want to download some spd samsung files.
thanks
Hello,

You do not need to enter any password to download files.

Here is an instruction how to get files from support area (support area mirrors):

1. Run Infinity-Box Shell
2. Follow the next steps:

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Old 04-02-2015, 18:55   #7 (permalink)
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sir i did the above instructions but its says invalid username or pass
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Old 04-02-2015, 19:48   #8 (permalink)
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sir i did the above instructions but its says invalid username or pass
What is the error text exactly ?
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