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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 12-22-2008, 09:28   #1 (permalink)
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help me my infinity dosent whork how to solve


----------Process started:4:39:29 PM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: xx, Firmware: 0111.01
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Identification check error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
haw to solve this problem
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File Type: jpg infinity demage.jpg (37.7 KB, 194 views)

Last edited by InfinitySupport; 12-22-2008 at 09:49. Reason: S/N deleted
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Old 12-22-2008, 09:39   #2 (permalink)
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its server problem...............................
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Old 12-22-2008, 09:41   #3 (permalink)
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check on another system
and upgrade in that..

also check cable and driver

if not solve

then ur smartcard will be damaged
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Old 12-22-2008, 09:42   #4 (permalink)
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infinity dongal data damage #32


br
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Old 12-22-2008, 09:47   #5 (permalink)
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@[email protected]
You are COMPLETELY wrong, it's not a server problem but user's problem !

@gsm-world
There is no reason to try on another PC, the only thing that should be done is: read FAQ F.A.Q., Contacts, Supported models, Cables/pinouts

@fera
We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum
, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and especially this: http://www./showthread.php?t=524023

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !
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Old 12-22-2008, 10:14   #6 (permalink)
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problem solved thanks to infinity team you are n.1
iit whasent server problem the problem whas i have shared conection for vigis and after that dosent whork.thanks
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Old 12-22-2008, 10:21   #7 (permalink)
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Hello,

It was my mistake that I was too late and did not blocked your account fast.
Next time I'll be more fast and account will be blocked much faster.
I hope this lesson will be useful for people who post dongle details or public use.

My final warning for people who want to post dongle data in forum: in future we will block dongles for 1 month if we will see that users share their dongle details in forum for public use.
If users has zero understanding we must be strong and protect dongles (and private information) of our small babies (our dear users) and as a good parents we must be so strong as possible.

So final warning: dear babies, please, do not post your dongle details in forum in other case your dongles will be blocked for 1 month !
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Old 12-22-2008, 11:14   #8 (permalink)
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As i seen there's every product restrict about show the dongle serial no's with public.But need to know whats the problem could be done due to share devices ids.just asking for more information.





B,r.
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Old 12-22-2008, 12:55   #9 (permalink)
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Hello,

Possible problems is the same as you share your credit card number for public use.
Example: if you share your dongle details do not be surprised if one day your box and account will be blocked (f.e. just because somebody contacted to us and asked to block stolen or damaged box). It is very interesting to know for me how you can prove that you are real owner of box in this kind of situation.

Anyway, all my previous words is just a stupid warnings, just ignore it and never ask my advices in future.
Also I suggest you to make this right now: please, post here your credit card photo (two sides), attach your photo and your home address and phone No, do not forget to include in your message login/pass for Internet bank and probably something else will be interesting for other people.
Please, do it as soon as possible, we will be glad to see in current thread personal data and happy faces of happy Infinity-Box users.
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Old 12-22-2008, 12:55   #10 (permalink)
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Hello,

Possible problems is the same as you share your credit card number for public use.
Example: if you share your dongle details do not be surprised if one day your box and account will be blocked (f.e. just because somebody contacted to us and asked to block stolen or damaged box). It is very interesting to know for me how you can prove that you are real owner of box in this kind of situation.

Anyway, all my previous words is just a stupid warnings, just ignore it and never ask my advices in future.
Also I suggest you to make this right now: please, post here your credit card photo (two sides), attach your photo and your home address and phone No, do not forget to include in your message login/pass for Internet bank and probably something else will be interesting for other people.
Please, do it as soon as possible, we will be glad to see in current thread personal data and happy faces of happy Infinity-Box users.
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Old 12-22-2008, 15:12   #11 (permalink)
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Ok Got it infnity team what is the actual reasons.I just ask this question for information because some body told me that if we post dongle serail's etc... then the hackers can easily carack the box bla bla......




Any way thanks for your important information.



B,r.
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Old 12-22-2008, 15:39   #12 (permalink)
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Hello,

Thank you for understanding !


Boys !
Where is credit card information ?
Everybody waiting for it here !
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Old 12-23-2008, 08:18   #13 (permalink)
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bush_republicard.jpg

sorry for being late, here is mine, the picture isn't the best, I have this scary face becouse of a flying shoe, my adress is White house, washington, but shortly I will be moving, I will tell you my new adress soon...
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Old 12-23-2008, 11:04   #14 (permalink)
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Dear Mr. Huzsolt !

Thank you very much !
As ordinary, you are the only person who understand how is this thread important for us (and probably for somebody else)...
We will be waiting here more information regarding your location from time to time
I am sure that your move will be a good example for other people who want to share their information and make other people little bit more happy.
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Old 12-23-2008, 13:56   #15 (permalink)
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here is mine. more information to come .........
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