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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-26-2010, 01:10   #1 (permalink)
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Help me please infinity team


I bought a box 2 days ago from fonefunshop uk.But there is no usb dongle in the package .And they customer service dont answering for me.My question.
1.The schlumberger usb dongle is built in the orange box or not?please give me clear answer.Dont send me the official manual site address please.
2.I cannot use this box ,but I followd the official procedure more times.The box restarting my computer all the time
3.I succesfully registrate the box with the newest dongle manager.But i cannot register the pinfinder application.Becose of if i press the button yes[pinfinder is inserted in computer?] the computer restarting 4-5-6 times.But if i say no on the same question nothing happening.
4.I cannot use dtc4 plus software becose of if iwant to do it the computer punish me and restarting 4-5-6 times .
So iam desperatly in need of help.Please help me.You know much better about this great product like me.Thank you very much in advance your help.
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Old 11-26-2010, 01:27   #2 (permalink)
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Quote:
Originally Posted by koala4791 View Post
I bought a box 2 days ago from fonefunshop uk.But there is no usb dongle in the package .And they customer service dont answering for me.My question.
1.The schlumberger usb dongle is built in the orange box or not?please give me clear answer.Dont send me the official manual site address please.
2.I cannot use this box ,but I followd the official procedure more times.The box restarting my computer all the time
3.I succesfully registrate the box with the newest dongle manager.But i cannot register the pinfinder application.Becose of if i press the button yes[pinfinder is inserted in computer?] the computer restarting 4-5-6 times.But if i say no on the same question nothing happening.
4.I cannot use dtc4 plus software becose of if iwant to do it the computer punish me and restarting 4-5-6 times .
So iam desperatly in need of help.Please help me.You know much better about this great product like me.Thank you very much in advance your help.
Identification: base

Dongle serial No (S/N):
Firmware version: 0116.02
Dongle status: activated
"UK edition" status: On
Last launched application: 0015 v.0130
Active modules:
- 00: base
Support area:
- Username:
- Password:
Dongle parameters checksum: 5A325A
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Old 11-26-2010, 16:55   #3 (permalink)
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Quote:
Originally Posted by koala4791 View Post
I bought a box 2 days ago from fonefunshop uk.But there is no usb dongle in the package .And they customer service dont answering for me.My question.
1.The schlumberger usb dongle is built in the orange box or not?please give me clear answer.Dont send me the official manual site address please.
2.I cannot use this box ,but I followd the official procedure more times.The box restarting my computer all the time
3.I succesfully registrate the box with the newest dongle manager.But i cannot register the pinfinder application.Becose of if i press the button yes[pinfinder is inserted in computer?] the computer restarting 4-5-6 times.But if i say no on the same question nothing happening.
4.I cannot use dtc4 plus software becose of if iwant to do it the computer punish me and restarting 4-5-6 times .
So iam desperatly in need of help.Please help me.You know much better about this great product like me.Thank you very much in advance your help.
1. yes
2. you must remove old bad FT232 drivers from your PC and install good one
====================================
Where to get latest FTDI drivers:
1. latest FTDI VCP drivers is here: Virtual COM Port Drivers

How to re-install FTDI drivers in case of any problems or conflicts with another boxes:
1. disconnect box from PC
2. uninstall FTDI drivers: C:\Windows\system32\ftdiunin.exe
3. reboot PC
4. connect box to PC and install FTDI drivers from Infintiy-Box package
====================================
3. see 2.
4. see 2.
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