help me please team INFINITY - GSM-Forum

yugichest · 11-25-2010, 13:40

What this mean?? my box show this

C:\Program Files\InfinityBox\DongleManager\DongleManager.exe [11/25/2010 4:38:49 PM] ====
Dongle Manager [Infinity Box] v1.39
Identification: base
Dongle serial No (S/N): xxxxxxx
Firmware version: 0114.02
Dongle Registration/firmware upgrade required
"UK edition" status: On
Last launched application: 001F v.0307
Active modules:
- 00: base
Support area:
- Username: xxxxxxxx
- Password: xxxxxxxx

Dongle [48C378CB] identification data is damaged, error code #33

Dongle is blocked: black list.
If you are legal Dongle owner - contact to support:
e-mail: [email protected]
subject: smart-card error#33, black list
mail body: text from this window
Dongle parameters checksum: Bxxxxx

please help me some one.
thanks for advance team INFINITY

YellowBoss · 11-27-2010, 14:10

As I remember this box was reported as stolen.
If you can prove that you are legal box owner, contact to [email protected]

yugichest · 11-29-2010, 11:43

yes bos..a view month my box was stolen,but i can get it back.then now some one out from her job..
now my froblem is" my box olways say blocked dongle erorr #33 and when i run program like huawei they show me like this>> send receive erorr bla bla.
i finish upgrade dongle but only a view minutes my box show againt blocked dongle erorr #33...
so what should i do?? please i need this box to do my job.
thanks team i hope you can fix my truble.
this my email addres [email protected]

YellowBoss · 11-29-2010, 14:16

Hello,

We can unblock dongle, but we have to get an e-mail with unblock request from person who have registered box.
So please, send to us an e-mail from the same e-mail address that was used during box registration and we will send you back an instruction what to do.

yugichest · 11-29-2010, 14:46

ok thanks bos..i know you good

yugichest · 11-30-2010, 11:23

did you remember me? when i am posting in GSMHOSTING first time when my box was stolen, and i am reporting with this email?? did you remember?
please read this sir http://forum.gsmhosting.com/vbb/f296...e-help-813183/
this first i am report tou you when my box missing or stolen.
on day first i reporting to you i use my LAPTOP/NOTEBOOK but my LAPTOP hade broken and i cant fix becouse is to old, and i buy some new PC or COMPUTER.

please remember me,and my ID on this FORUM.

YellowBoss · 11-30-2010, 17:26

Yes, sure, no problem, we remember all users personally and all posts that was made by each user.
But to be honest I did not understand how is that thread may helps.

Here is an instruction what to do to unblock the box:

We can unblock dongle, but we have to get an e-mail with unblock request from person who have registered box.
So please, send to us an e-mail from the same e-mail address that was used during box registration (to prove that you are legal box owner) and we will send you back an instruction what to do.

We do not ask your passport, we just want to get a confirmation that you are legal box owner - we have only one way to get confirmation: a message from e-mail address that was entered during initial box activation/registration.

yugichest · 12-01-2010, 10:46

i can remember who email use activation. couse i buy this from some store or salles,i buy this box has done activation what should i do? i dont have any phone number to call salles or reseller,i buy this box about view year a go..i can responsibility about this box if some one had lose and reporting to you, exception same ESN on my box and you can blocked forever and i will never ask you againt or need help from you.
i am the man of first reporting to you that my box was stolen,but why now i found my box againt but i can do anything..please trust me if i am the one of owner box.

yugichest · 12-01-2010, 11:03

i can't remember who email use activation. couse i buy this from some store or salles,i buy this box has done activation what should i do? i dont have any phone number to call salles or reseller,i buy this box about view year a go..i can responsibility about this box if some one had lose and reporting to you, exception same ESN on my box and user name this box and you can blocked forever and i will never ask you againt or need help from you.
i am the man of first reporting to you that my box was stolen,but why now i found my box againt but i can't do anything..please trust me if i am the one of owner box.

YellowBoss · 12-01-2010, 12:52

It will be better if you will contact to [email protected] and explain all. In any case I do not want to continue this discussion in public forum due to it's a problem related with your personal data.

yugichest · 12-01-2010, 12:55

i hope will be clear..

yugichest · 12-08-2010, 08:03

steel can't get solution for me and my box,please what should i do team??
i done with my explanation to team and i send that,but i steel can't get solution.

yugichest · 12-08-2010, 09:34

Thanks TEAM INFINITY i will wait it...now i have solution fo rme and my box will be work againt.

11-25-2010, 13:40	#1 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	help me please team INFINITY What this mean?? my box show this C:\Program Files\InfinityBox\DongleManager\DongleManager.exe [11/25/2010 4:38:49 PM] ==== Dongle Manager [Infinity Box] v1.39 Identification: base Dongle serial No (S/N): xxxxxxx Firmware version: 0114.02 Dongle Registration/firmware upgrade required "UK edition" status: On Last launched application: 001F v.0307 Active modules: - 00: base Support area: - Username: xxxxxxxx - Password: xxxxxxxx Dongle [48C378CB] identification data is damaged, error code #33 Dongle is blocked: black list. If you are legal Dongle owner - contact to support: e-mail: [email protected] subject: smart-card error#33, black list mail body: text from this window Dongle parameters checksum: Bxxxxx please help me some one. thanks for advance team INFINITY

12-01-2010, 11:03	#9 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	i can't remember who email use activation. couse i buy this from some store or salles,i buy this box has done activation what should i do? i dont have any phone number to call salles or reseller,i buy this box about view year a go..i can responsibility about this box if some one had lose and reporting to you, exception same ESN on my box and user name this box and you can blocked forever and i will never ask you againt or need help from you. i am the man of first reporting to you that my box was stolen,but why now i found my box againt but i can't do anything..please trust me if i am the one of owner box. Last edited by yugichest; 12-01-2010 at 11:10. Reason: miss some take

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11-27-2010, 14:10	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	As I remember this box was reported as stolen. If you can prove that you are legal box owner, contact to [email protected]

11-29-2010, 11:43	#3 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	yes bos..a view month my box was stolen,but i can get it back.then now some one out from her job.. now my froblem is" my box olways say blocked dongle erorr #33 and when i run program like huawei they show me like this>> send receive erorr bla bla. i finish upgrade dongle but only a view minutes my box show againt blocked dongle erorr #33... so what should i do?? please i need this box to do my job. thanks team i hope you can fix my truble. this my email addres [email protected]

11-29-2010, 14:16	#4 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, We can unblock dongle, but we have to get an e-mail with unblock request from person who have registered box. So please, send to us an e-mail from the same e-mail address that was used during box registration and we will send you back an instruction what to do.

11-29-2010, 14:46	#5 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	ok thanks bos..i know you good

11-30-2010, 11:23	#6 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	did you remember me? when i am posting in GSMHOSTING first time when my box was stolen, and i am reporting with this email?? did you remember? please read this sir http://forum.gsmhosting.com/vbb/f296...e-help-813183/ this first i am report tou you when my box missing or stolen. on day first i reporting to you i use my LAPTOP/NOTEBOOK but my LAPTOP hade broken and i cant fix becouse is to old, and i buy some new PC or COMPUTER. please remember me,and my ID on this FORUM.

11-30-2010, 17:26	#7 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Yes, sure, no problem, we remember all users personally and all posts that was made by each user. But to be honest I did not understand how is that thread may helps. Here is an instruction what to do to unblock the box: We can unblock dongle, but we have to get an e-mail with unblock request from person who have registered box. So please, send to us an e-mail from the same e-mail address that was used during box registration (to prove that you are legal box owner) and we will send you back an instruction what to do. We do not ask your passport, we just want to get a confirmation that you are legal box owner - we have only one way to get confirmation: a message from e-mail address that was entered during initial box activation/registration.

12-01-2010, 10:46	#8 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	i can remember who email use activation. couse i buy this from some store or salles,i buy this box has done activation what should i do? i dont have any phone number to call salles or reseller,i buy this box about view year a go..i can responsibility about this box if some one had lose and reporting to you, exception same ESN on my box and you can blocked forever and i will never ask you againt or need help from you. i am the man of first reporting to you that my box was stolen,but why now i found my box againt but i can do anything..please trust me if i am the one of owner box.

12-01-2010, 12:52	#10 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	It will be better if you will contact to [email protected] and explain all. In any case I do not want to continue this discussion in public forum due to it's a problem related with your personal data.

12-01-2010, 12:55	#11 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	i hope will be clear..

12-08-2010, 08:03	#12 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	steel can't get solution for me and my box,please what should i do team?? i done with my explanation to team and i send that,but i steel can't get solution.

12-08-2010, 09:34	#13 (permalink)
yugichest Crazy Poster Join Date: Jul 2008 Location: some pleace Posts: 57 Member: 820119 Status: Offline Thanks Meter: 5	Thanks TEAM INFINITY i will wait it...now i have solution fo rme and my box will be work againt.