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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-25-2010, 12:40   #1 (permalink)
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Red face help me please team INFINITY


What this mean?? my box show this

C:\Program Files\InfinityBox\DongleManager\DongleManager.exe [11/25/2010 4:38:49 PM] ====
Dongle Manager [Infinity Box] v1.39
Identification: base
Dongle serial No (S/N): xxxxxxx
Firmware version: 0114.02
Dongle Registration/firmware upgrade required
"UK edition" status: On
Last launched application: 001F v.0307
Active modules:
- 00: base
Support area:
- Username: xxxxxxxx
- Password: xxxxxxxx

Dongle [48C378CB] identification data is damaged, error code #33

Dongle is blocked: black list.
If you are legal Dongle owner - contact to support:
e-mail: [email protected]
subject: smart-card error#33, black list
mail body: text from this window
Dongle parameters checksum: Bxxxxx

please help me some one.
thanks for advance team INFINITY
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Old 11-27-2010, 13:10   #2 (permalink)
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As I remember this box was reported as stolen.
If you can prove that you are legal box owner, contact to [email protected]
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Old 11-29-2010, 10:43   #3 (permalink)
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yes bos..a view month my box was stolen,but i can get it back.then now some one out from her job..
now my froblem is" my box olways say blocked dongle erorr #33 and when i run program like huawei they show me like this>> send receive erorr bla bla.
i finish upgrade dongle but only a view minutes my box show againt blocked dongle erorr #33...
so what should i do?? please i need this box to do my job.
thanks team i hope you can fix my truble.
this my email addres [email protected]
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Old 11-29-2010, 13:16   #4 (permalink)
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Hello,

We can unblock dongle, but we have to get an e-mail with unblock request from person who have registered box.
So please, send to us an e-mail from the same e-mail address that was used during box registration and we will send you back an instruction what to do.
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Old 11-29-2010, 13:46   #5 (permalink)
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ok thanks bos..i know you good
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Old 11-30-2010, 10:23   #6 (permalink)
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did you remember me? when i am posting in GSMHOSTING first time when my box was stolen, and i am reporting with this email?? did you remember?
please read this sir to TEAM INFINITY please help
this first i am report tou you when my box missing or stolen.
on day first i reporting to you i use my LAPTOP/NOTEBOOK but my LAPTOP hade broken and i cant fix becouse is to old, and i buy some new PC or COMPUTER.

please remember me,and my ID on this FORUM.
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Old 11-30-2010, 16:26   #7 (permalink)
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Yes, sure, no problem, we remember all users personally and all posts that was made by each user.
But to be honest I did not understand how is that thread may helps.

Here is an instruction what to do to unblock the box:

We can unblock dongle, but we have to get an e-mail with unblock request from person who have registered box.
So please, send to us an e-mail from the same e-mail address that was used during box registration (to prove that you are legal box owner) and we will send you back an instruction what to do.

We do not ask your passport, we just want to get a confirmation that you are legal box owner - we have only one way to get confirmation: a message from e-mail address that was entered during initial box activation/registration.
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Old 12-01-2010, 09:46   #8 (permalink)
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i can remember who email use activation. couse i buy this from some store or salles,i buy this box has done activation what should i do? i dont have any phone number to call salles or reseller,i buy this box about view year a go..i can responsibility about this box if some one had lose and reporting to you, exception same ESN on my box and you can blocked forever and i will never ask you againt or need help from you.
i am the man of first reporting to you that my box was stolen,but why now i found my box againt but i can do anything..please trust me if i am the one of owner box.
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Old 12-01-2010, 10:03   #9 (permalink)
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i can't remember who email use activation. couse i buy this from some store or salles,i buy this box has done activation what should i do? i dont have any phone number to call salles or reseller,i buy this box about view year a go..i can responsibility about this box if some one had lose and reporting to you, exception same ESN on my box and user name this box and you can blocked forever and i will never ask you againt or need help from you.
i am the man of first reporting to you that my box was stolen,but why now i found my box againt but i can't do anything..please trust me if i am the one of owner box.

Last edited by yugichest; 12-01-2010 at 10:10. Reason: miss some take
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Old 12-01-2010, 11:52   #10 (permalink)
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It will be better if you will contact to [email protected] and explain all. In any case I do not want to continue this discussion in public forum due to it's a problem related with your personal data.
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Old 12-01-2010, 11:55   #11 (permalink)
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i hope will be clear..
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Old 12-08-2010, 07:03   #12 (permalink)
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steel can't get solution for me and my box,please what should i do team??
i done with my explanation to team and i send that,but i steel can't get solution.
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Old 12-08-2010, 08:34   #13 (permalink)
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Thanks TEAM INFINITY i will wait it...now i have solution fo rme and my box will be work againt.
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