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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-18-2018, 04:44   #1 (permalink)
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Post help me pliz


=== DongleManager [Infinity] v1.72 [18.03.2018 9:35:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000055CA18164082
=== Process started: 18.03.2018 9:35:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

pliz help
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Old 03-19-2018, 15:30   #2 (permalink)
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Quote:
Originally Posted by rivallo2007 View Post
=== DongleManager [Infinity] v1.72 [18.03.2018 9:35:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000055CA18164082
=== Process started: 18.03.2018 9:35:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.

pliz help
Hi,

Update dongle firmware once again now.
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Old 03-20-2018, 01:43   #3 (permalink)
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Yes!! It's work)) Big thanks
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Old 04-27-2018, 02:58   #4 (permalink)
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Help with my dongle

=== DongleManager [Infinity] v1.72 [27.04.2018 10:46:14] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000055CA18164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 203255CA
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FA5B3F49C098E5C

=== DongleManager [Infinity] v1.72 [27.04.2018 10:46:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000055CA18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 203255CA
Firmware version: 0136.02
=== Process started: 27.04.2018 10:46:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

Help, work stopped.
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Old 05-01-2018, 23:12   #5 (permalink)
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Join Date: Jun 2009
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Quote:
Originally Posted by rivallo2007 View Post
=== DongleManager [Infinity] v1.72 [27.04.2018 10:46:14] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000055CA18164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 203255CA
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Diagnostic Key: 7FA5B3F49C098E5C

=== DongleManager [Infinity] v1.72 [27.04.2018 10:46:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000055CA18164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 203255CA
Firmware version: 0136.02
=== Process started: 27.04.2018 10:46:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

Help, work stopped.
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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Old 05-03-2018, 03:24   #6 (permalink)
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Thanks, all worked now. What is "Hexframe"?
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