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Old 02-02-2009, 20:22   #1 (permalink)
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help me plz


hello friend i cant login to support why ?? i instale the last doftware and update the dongle firmware
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Old 02-02-2009, 20:26   #2 (permalink)
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r u useing infinity box shell v121
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Old 02-02-2009, 22:21   #3 (permalink)
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Quote:
Originally Posted by rockmyroot View Post
hello friend i cant login to support why ?? i instale the last doftware and update the dongle firmware
1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.
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Old 02-04-2009, 13:17   #4 (permalink)
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login eror

Quote:
Originally Posted by InfinitySupport View Post
1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.
hello here is log when i login to support Dear Friends !Please, never share your dongle details (S/N, support area login, password etc.) with anyone !In case of public sharing of your dongle details and/or files from support area (as well as unproper files usage) your account to support area may be suspended and dongle may be blockedwhat is this msg problem
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Old 02-04-2009, 16:47   #5 (permalink)
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hello!

please use Dongle Manager to read out FULL dongle data.
send it to [email protected]
write subject "cant login to support"
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Old 02-04-2009, 16:48   #6 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,895
Member: 148515
Status: Offline
Thanks Meter: 14,895
hello!

please use Dongle Manager to read out FULL dongle data.
send it to [email protected]
write subject "cant login to support"
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