Help my infinity not connect with server now?

[adnanali]

5/5/2015 5:29:41 PM DongleManager version: 1.55
PC HWID: ?????????????????????????????????????
Card-Reader: Gemalto e-gate Smart Card 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

AND DEAR INTERNET CONNECTION OK WORK NO ANTIVIRUS ON MY PC

[adnanali]

5/5/2015 5:39:42 PM DongleManager version: 1.55
PC HWID: ??????????????????????????????????????
Card-Reader: Gemalto e-gate Smart Card 0
Token HWID: 00047C7DFF021982
Box/Dongle type: inf
Box/Dongle Serial No (S/N): 46B87C7D
Firmware version: 0116.02
"UK edition" status: On
Last launched application: 0020 v.0121
Active modules:
- 00: inf v.0116
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: 0046B87C7D
- Password: ------
Checksum: 8E1A08

[adnanali]

39.41.178.5 [46B87C7D] Allowed today: 40 Downloaded today: 0 Downloaded total: 663 Valid: 2016-05-04 [Log out]

[JayDi]

Need MORE BIG WORDS!

Does it hard to wait for a while? You will get help and answers soon, as possible. Not need make over9000 posts and threads.
Max await time for answer in most cases ( if you not read EULA ) - 48 hours.

[adnanali]

Originally Posted by JayDi

Need MORE BIG WORDS!

Does it hard to wait for a while? You will get help and answers soon, as possible. Not need make over9000 posts and threads.
Max await time for answer in most cases ( if you not read EULA ) - 48 hours.

Brother
really i am Wrong very sorry i wait ok

[YellowBoss]

Hello,

Try to updte your Box once again now.

What is the results ?

[adnanali]

Originally Posted by YellowBoss

Hello,

Try to updte your Box once again now.

What is the results ?

Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Error securing session:
Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !(iam 1000% confident in my pc no other soft i use )

Here is one of possible damage reasons:
http://forum.gsmhosting.com/vbb/showthread.php?t=645090

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.Sir now what MY next step check my PC or Leave THE infnity just you advice me

[YellowBoss]

Hello,

As you can see from text given by software - your Smart-Card can not be updated any more.

What to do:
1. If you have another Infinity-Box we can move your Support to you another box. Contact to [email protected] for this operation

OR

2. You can contact to [email protected] and discuss Replacement (its not free). In this case you should contact to your Reseller to get refund for "Support renew"

OR

3. Contact to your Reseller to get refund for "Support renew" and just use old Infinity software wth your existing box.

[adnanali]

Originally Posted by YellowBoss

Hello,

As you can see from text given by software - your Smart-Card can not be updated any more.

What to do:
1. If you have another Infinity-Box we can move your Support to you another box. Contact to [email protected] for this operation

OR

2. You can contact to [email protected] and discuss Replacement (its not free). In this case you should contact to your Reseller to get refund for "Support renew"

OR

3. Contact to your Reseller to get refund for "Support renew" and just use old Infinity software wth your existing box.

i have infinity best dongle(WORKING) it is possible to activate as infinity replacment AND THANKS TO REPLY

[PASSIONATE_BOYS]

Originally Posted by adnanali

i have infinity best dongle(WORKING) it is possible to activate as infinity replacment AND THANKS TO REPLY

Hello,
It's not possible to move or activate main Infinity module on Nokia BEST or CDMA tool for now. Team is already working in this direction but we cannot tell you exact time.

Br.

[adnanali]

Originally Posted by PASSIONATE_BOYS

Hello,
It's not possible to move or activate main Infinity module on Nokia BEST or CDMA tool for now. Team is already working in this direction but we cannot tell you exact time.

Br.

No Problem i arranged a new or my Friend infinty main box and transfer my Activation and addons to that anway thanks to support for cop ration
its possible to transfer my old account on new /another card/box(infinity)

[YellowBoss]

Originally Posted by adnanali

No Problem i arranged a new or my Friend infinty main box and transfer my Activation and addons to that anway thanks to support for cop ration
its possible to transfer my old account on new /another card/box(infinity)

Hello,

Infinity-Box => Infinity-Box - possible.

Contact to [email protected] if you need this operation.

[adnanali]

Originally Posted by YellowBoss

Hello,

Infinity-Box => Infinity-Box - possible.

Contact to [email protected] if you need this operation.

Any more Solution from Support or shift to another please

[YellowBoss]

Originally Posted by adnanali

Any more Solution from Support or shift to another please

Dear Friend,

You can ty again now, but actually your Smart-Card is damaged and can not be updated any more.

So, please, select 1. or 2. or 3.

1. If you have another Infinity-Box we can move your Support to you another box. Contact to [email protected] for this operation

OR

2. You can contact to [email protected] and discuss Replacement (its not free). In this case you should contact to your Reseller to get refund for "Support renew"

OR

3. Contact to your Reseller to get refund for "Support renew" and just use old Infinity software wth your existing box.