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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-18-2008, 22:34   #1 (permalink)
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help pin finder cant activate


pls help my
i have a problem with my infinity box pin finder
i cant activate.. i follow the instruction but still..
if i run the firmware...PLS DOWNLOAD LATEST UPGRADE-CLIENT FROM SUPPORT AREA AND UPGRADE DONGLE FIRMWARE....
then i run donle manager...this is the logs..
----------Process started:1:30:44 PM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: xxxx, Firmware: 010F.02
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to [email protected]

any other solution? pls help..
i buy this 2nd hand and i dont have contact with him..

Last edited by InfinitySupport; 09-18-2008 at 22:45. Reason: s/n deleted
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Old 09-18-2008, 22:47   #2 (permalink)
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Hello,

If you will post your dongle S/N again in public forum we will block your dongle for 2 weeks, so pls think next time before post.

What to do in your situation: if your PinFinder already was activated DO NOT make PinFinder activation again during box upgrade.
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Old 09-18-2008, 22:50   #3 (permalink)
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Did u use Update dongle manager?

If not plz download from support area then try to maintain procedure..
Which is already given by infininty main exe (Documentaion tab)
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Old 09-19-2008, 21:09   #4 (permalink)
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still not activate

tanx 4 fast reply, sorry 4 my 1st post.
i follow carefully the instruction but still not working.
the version of dongle manager is 1.25 and the pin finder firmware is 1.14..
if this cant be activated again how can i use my pin finder box.
i hope have solution 4 this...
pls help
tanx
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Old 09-19-2008, 21:59   #5 (permalink)
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Hello,

Try to upgrade dongle one more time.
In case of any problems follow instruction given by DongleManager: send problem description and log text to [email protected]
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