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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-01-2012, 16:59   #1 (permalink)
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Help with this Problem

Cant upgrade infinity dongle firmware here is the image detail


http://img27.imageshack.us/img27/9300/infinity2l.png
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Old 05-01-2012, 17:21   #2 (permalink)
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You Box is out of Free Supportet, go and Paid 1 Year Support for 120 Credits and Updatet you Box is working
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Old 05-01-2012, 21:16   #3 (permalink)
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hello!

yes, you have to pay for extended support.
Otherwise your maximum version is 1.18
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Old 05-02-2012, 07:21   #4 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
hello!

yes, you have to pay for extended support.
Otherwise your maximum version is 1.18
My infinity box is on and off which is the best method to replace the dongle or update the existing one
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Old 05-03-2012, 14:20   #5 (permalink)
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Quote:
Originally Posted by benny Haraba View Post
My infinity box is on and off which is the best method to replace the dongle or update the existing one
Hello,

Sorry, I did not understand the problem well.
What is "on and off" means ?
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Old 05-05-2012, 11:26   #6 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Sorry, I did not understand the problem well.
What is "on and off" means ?
It may work for one week then next day it is not found, if abandoned without use say one month or more then it starts working
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Old 05-05-2012, 12:14   #7 (permalink)
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Quote:
Originally Posted by benny Haraba View Post
It may work for one week then next day it is not found, if abandoned without use say one month or more then it starts working
If so, I think you have a reason to clean smart-card and box contacts very gently. it may helps.
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Old 05-05-2012, 12:55   #8 (permalink)
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If so, I think you have a reason to clean smart-card and box contacts very gently. it may helps.
It is not do with cleaning it is an old Dongle made before year 2005
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Old 05-05-2012, 21:05   #9 (permalink)
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hello!

for some users heating with hot air helping for some time
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Old 05-06-2012, 17:29   #10 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
hello!

for some users heating with hot air helping for some time
Works after putting in a freezer of a refrigerator say for 3days
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