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10-03-2015, 21:59 | #1 (permalink) |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | How to fix: Dongle is blocked Problem: Dongle misconfiguration or Dongle is Blocked. Reason: It may be a result of software (or drivers) conflicts or other similar issue. How to solve: - Run DongleManager - Read S/N (Serial Number) - You will see a diagnostic message and Diagnostic Code Diagnostic Code #57: 1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future 2. Kill in your PC Device Manager all processes with name like usb3monitor 3. Find in folder with CM2 or [BEST] software file fault.bin 4. Send an e-mail to dongle [at] infinity-box.com with the next information: 4.1. Confirm that 1. and 2. done 4.2. Include in your e-mail your Box/Dongle info 4.3. Attach to your e-mail fault.bin file (if you have it in folder with software). Diagnostic Code #62: 1. Check and clean your PC for viruses 2. Find in folder with CM2 or [BEST] software file fault.bin 3. Send an e-mail to dongle [at] infinity-box.com with the next information: 3.1. Confirm that 1. done 3.2. Include in your e-mail your Box/Dongle info 3.3. Attach to your e-mail fault.bin file (if you have it in folder with software). Other Diagnostic Code: 1. Find in folder with CM2 or [BEST] software file fault.bin 2. Send an e-mail to dongle [at] infinity-box.com with the next information: 2.1. Include in your e-mail your Box/Dongle info 2.2. Attach to your e-mail fault.bin file (if you have it in folder with software). - DO NOT send us screenshots but only text with explanation and Box/Dongle details are required ! - DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise Box/Dongle may be locked for a long time after 3 wrong tries to avoid Smart-Card damage ! Last edited by YellowBoss; 10-02-2016 at 11:51. |
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10-17-2015, 22:44 | #4 (permalink) |
Insane Poster Join Date: Nov 2014 Location: peru
Posts: 91
Member: 2292956 Status: Offline Thanks Meter: 5 | help please This strange way to use the new update InfinityBox_install_CM2MTK_v1.34 I had to use the previous versions working well CM2MTK_v1.32 This is the info from my dongle activation date 2015-10-09 07:46:01 ..... Last edited by YellowBoss; 10-18-2015 at 00:56. Reason: images removed |
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10-18-2015, 00:56 | #5 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
Now read first post in current thread and follow it. | |
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10-18-2015, 01:52 | #6 (permalink) |
Insane Poster Join Date: Nov 2014 Location: peru
Posts: 91
Member: 2292956 Status: Offline Thanks Meter: 5 | please help me with my dongle activation date 2015-10-09 07:46:01 Card-Reader: USB CCID Smart Card Reader 0 HWID: 0002529000001942 Box/Dongle Serial No (S/N): 98BD5290 Firmware version: 0129.02 Box/Dongle Status: 57 "UK edition" status: Off Last launched Application: 0030 v.0134 Active modules: - 00: inf v.0129 - 04: Pin-Finder Adapter Online Service Account: Infinity-Box - Online Service - Username: 0098BDxxxx - Password: ZUMAxxxx Box/Dongle key: 7FFDFE45DE8235A3 Box/Dongle Identification data is damaged, ErrorCode #57 DongleManager [Infinity-Box] v1.58 [17/10/2015 12:49:36 p.m.] PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91 Card-Reader: USB CCID Smart Card Reader 0 HWID: 0002529000001942 Type: inf S/N: 98BD5290 Version: 0129.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected] |
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10-18-2015, 03:45 | #7 (permalink) |
Insane Poster Join Date: Nov 2014 Location: peru
Posts: 91
Member: 2292956 Status: Offline Thanks Meter: 5 | Please dongle second locked hi friends do not understand what happens. Today I could update my dongle and could open the new module CM2MTK_v1.34, but was only for a few minutes they returned to block my dongle I use win7 32bit antivirus esenod and was only connected dongle q help me beg This is the info update my dongle present day ---------- Process started: 17/10/2015 09:11:07 p.m. ---------- DongleManager [Infinity-Box] v1.58 [17/10/2015 09:11:07 p.m.] PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002529000001942 Type: inf S/N: 98BD5290 Version: 0129.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed ---------- Process finished: 17/10/2015 09:12:14 p.m. ---------- DongleManager [Infinity-Box] v1.58 [17/10/2015 09:12:17 p.m.] PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91 Box/Dongle type selected: inf Box/Dongle found: inf Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002529000001942 Box/Dongle Serial No (S/N): 98BD5290 Firmware version: 0129.02 Active modules: - 00: inf v.0129 - 04: Pin-Finder Adapter Online Service Account: Infinity-Box - Online Service - Username: 0098BDxxxx - Password: ZUMAxxxx Now this is the error -- Process started: 17/10/2015 09:27:46 p.m. ---------- DongleManager [Infinity-Box] v1.58 [17/10/2015 09:27:46 p.m.] PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002529000001942 Type: inf S/N: 98BD5290 Version: 0129.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected] View image: block dongle |
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10-18-2015, 03:48 | #8 (permalink) | |
No Life Poster Join Date: Dec 2005 Location: Gujjar AJK
Posts: 2,074
Member: 207308 Status: Offline Thanks Meter: 471 | Quote:
Please start repair service for users Last edited by Winner58; 10-18-2015 at 10:21. Reason: useless big letter removed | |
10-18-2015, 04:20 | #10 (permalink) |
Insane Poster Join Date: Nov 2014 Location: peru
Posts: 91
Member: 2292956 Status: Offline Thanks Meter: 5 | please help formatting my laptop to better use --------- Process started: 17/10/2015 10:19:34 p.m. ---------- DongleManager [Infinity-Box] v1.58 [17/10/2015 10:19:34 p.m.] PC HWID: 2E5984F7557BC8447DCF8BA79CABDE91 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0002529000001942 Type: inf S/N: 98BD5290 Version: 0129.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected] |
10-18-2015, 10:18 | #14 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,417
Member: 1043909 Status: Offline Thanks Meter: 60,861 | Quote:
You have made 12 tries today Code: 6. If you will try to update your box more than one time per day - your dongle will be blocked for one more week | |
10-18-2015, 10:52 | #15 (permalink) |
No Life Poster Join Date: Jul 2007 Location: Infinity-Box Support-
Posts: 9,321
Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361 | @all who have CM2 activated- Download new setup CM2MTK v1.34 from support area again and install it, which was reuploaded. New exe has some fixes. Br. |
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