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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-18-2015, 17:28   #16 (permalink)
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thanks sorry for the inconvenience friend are the best
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Old 10-23-2015, 17:23   #17 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Please read first post in current thread and follow it.

Read your fist post many time
clean pc , reinstall windows xp
also change other pc with fresh windows7
last 7days try upgrage dongle firmware daily
but same problem
please help what to do now?



DongleManager [Infinity-Box] v1.58 [10/23/2015 9:02:05 PM]
PC HWID: 8F54C0568268AB25DAC8D91CBF64D295
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00014B87080A1292
Box/Dongle Serial No (S/N): 08DF4B87
Firmware version: 0118.04
Box/Dongle Status: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0118
Online Service Account: Infinity-Box - Online Service
- Username:
- Password:
Box/Dongle key: 7F7E308BC7DDFC83
Box/Dongle Identification data is damaged, ErrorCode #30



Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/23/2015 9:04:06 PM ----------
DongleManager [Infinity-Box] v1.58 [10/23/2015 9:04:06 PM]
PC HWID: 8F54C0568268AB25DAC8D91CBF64D295
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00014B87080A1292
Type: [BEST] S/N: 08DF4B87 Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 10-23-2015, 20:22   #18 (permalink)
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@zahidnawaz
Update yourr Dongle firmware once again now. Only ONE time.
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Old 10-24-2015, 05:16   #19 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
@zahidnawaz
Update yourr Dongle firmware once again now. Only ONE time.
thanks a lot sir
problem solved
dongle firware upgrade successfull


Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/24/2015 9:09:21 AM ----------
DongleManager [Infinity-Box] v1.58 [10/24/2015 9:09:21 AM]
PC HWID: 8F54C0568268AB25DAC8D91CBF64D295
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00014B87080A1292
Type: [BEST] S/N: 08DF4B87 Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 10/24/2015 9:09:37 AM ----------
DongleManager [Infinity-Box] v1.58 [10/24/2015 9:09:40 AM]
PC HWID: 8F54C0568268AB25DAC8D91CBF64D295
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00014B87080A1292
Box/Dongle Serial No (S/N): 08DF4B87
Firmware version: 0122.02
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username:
- Password:
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Old 10-28-2015, 17:42   #20 (permalink)
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plz help me best inifity team


Quote:





Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/28/2015 8:11:51 PM ----------
DongleManager [Infinity-Box] v1.59 [10/28/2015 8:11:51 PM]
PC HWID: C4BF79632CD6E68B0B06BC852E35DD5A
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0100996118201292
Type: [BEST] S/N: A71D9961 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 10-29-2015, 00:20   #21 (permalink)
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Quote:
Originally Posted by KHIANAT View Post
plz help me best inifity team
Hello,

Contact to [email protected]
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Old 10-29-2015, 16:12   #22 (permalink)
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DongleManager [Infinity-Box] v1.59 [10/29/2015 8:41:02 PM]
PC HWID: 8A369FA24B0E24283BAE3C9D02E2AD75
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0100995920881292
Type: [BEST] S/N: 90F89959 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 10-29-2015, 23:48   #23 (permalink)
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Quote:
Originally Posted by durgesh4rbl View Post
DongleManager [Infinity-Box] v1.59 [10/29/2015 8:41:02 PM]
PC HWID: 8A369FA24B0E24283BAE3C9D02E2AD75
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0100995920881292
Type: [BEST] S/N: 90F89959 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
Please read first post in current thread
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Old 11-02-2015, 04:37   #24 (permalink)
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please help infinity team

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 02-11-2015 AM 9:44:56 ----------
DongleManager [Infinity-Box] v1.59 [02-11-2015 AM 9:44:56]
PC HWID: 77988E00A95028C8FE2E94E523BB80A2
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F83400001942
Type: inf S/N: 709EF834 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]


i sent this log to [email protected] but no respons
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Old 11-02-2015, 22:08   #25 (permalink)
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Quote:
Originally Posted by iway_4252 View Post
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 02-11-2015 AM 9:44:56 ----------
DongleManager [Infinity-Box] v1.59 [02-11-2015 AM 9:44:56]
PC HWID: 77988E00A95028C8FE2E94E523BB80A2
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000F83400001942
Type: inf S/N: 709EF834 Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]


i sent this log to [email protected] but no respons
It can ot be true that you have no reply.
We check e-mail at regular base.
Double check that you have sent an e-mail well.
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Old 11-05-2015, 08:10   #26 (permalink)
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dear

my best dongle is blocked. pls help
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Old 11-05-2015, 08:46   #27 (permalink)
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DongleManager [Infinity-Box] v1.59 [11/5/2015 2:16:40 PM]
PC HWID: 1884358E94F5267691AC3363E3CA892A
Card-Reader: FT SCR2000 0
HWID: 0105637724881292
Type: [BEST] S/N: F82C6377 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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The Following User Says Thank You to ~:UNL0KING & FLASHING:~ For This Useful Post:
Old 11-05-2015, 08:59   #28 (permalink)
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Quote:
Originally Posted by ~:UNL0KING & FLASHING:~ View Post
DongleManager [Infinity-Box] v1.59 [11/5/2015 2:16:40 PM]
PC HWID: 1884358E94F5267691AC3363E3CA892A
Card-Reader: FT SCR2000 0
HWID: 0105637724881292
Type: [BEST] S/N: F82C6377 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
Hello,
Read first post of this thread- http://forum.gsmhosting.com/vbb/f641.../#post11325495
Send Email to [email protected] with problem details.

Br.
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Old 11-08-2015, 12:56   #29 (permalink)
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Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 11/8/2015 6:56:06 PM ----------
DongleManager [Infinity-Box] v1.59 [11/8/2015 6:56:06 PM]
PC HWID: 0955849ECE745AB2005B071A1163BF07
Card-Reader: FT SCR2000 0
HWID: 00076B7019801292
Type: [BEST] S/N: 1AE16B70 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 11-08-2015, 16:07   #30 (permalink)
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Thanks Meter: 315
Thanks infinity Tem Problem solved...
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