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Old 12-15-2015, 15:13   #61 (permalink)
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sir please help me
sir my dongle is blocked
Dongle Serial No (S/N): 93C1785B
thanks in advance
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Old 12-15-2015, 15:20   #62 (permalink)
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Quote:
Originally Posted by vijay9433 View Post
sir please help me
sir my dongle is blocked
Dongle Serial No (S/N): 93C1785B
thanks in advance
Hello,
Follow these steps- http://forum.gsmhosting.com/vbb/11325495-post1.html

Br.
Infinity Box Support Team.
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Old 12-15-2015, 17:50   #63 (permalink)
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Quote:
Originally Posted by vijay9433 View Post
plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz zzzzzzzzzz
helpmeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee ee

DongleManager [Infinity-Box] v1.61 [12/15/2015 7:16:20 PM]
PC HWID: 72839CE712D79B1CA7773A94794A4DF7
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0109785B24881292
Box/Dongle Serial No (S/N): 93C1785B
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
Box/Dongle key: 7FDE2CFBD8D01EFD
Box/Dongle Identification data is damaged, ErrorCode #57
Dear Sir,

Please read first post in current thread for instruction.
Do you need direct link ?
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Old 01-07-2016, 05:38   #64 (permalink)
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plz sir halp how to find fault.bin file in my Infinity box Dongle is blocked
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Old 01-07-2016, 06:11   #65 (permalink)
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Question Infinity box Dongle is blocked
plz sir halp how to find fault.bin file in my Infinity box Dongle is blocked Box/Dongle Serial No (S/N): AB287F05
Firmware version: 0129.02
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Old 01-07-2016, 20:00   #66 (permalink)
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Quote:
Originally Posted by narayan pathak View Post
plz sir halp how to find fault.bin file in my Infinity box Dongle is blocked Box/Dongle Serial No (S/N): AB287F05
Firmware version: 0129.02
fault.bin file located in folder with softwar that you have run last time, f.e. in C:\InfinityBox\CM2MTK folder.
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Old 01-12-2016, 12:38   #67 (permalink)
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Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/12/2016 5:07:09 PM ----------
DongleManager [Infinity-Box] v1.61 [1/12/2016 5:07:09 PM]
PC HWID: 9414D4B550AC1A551F851A027C80D971
Card-Reader: FT SCR2000 0
HWID: 0002836D08771292
Type: [BEST] S/N: 6BD4836D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
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Old 01-12-2016, 13:58   #68 (permalink)
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Quote:
Originally Posted by hari1991m View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/12/2016 5:07:09 PM ----------
DongleManager [Infinity-Box] v1.61 [1/12/2016 5:07:09 PM]
PC HWID: 9414D4B550AC1A551F851A027C80D971
Card-Reader: FT SCR2000 0
HWID: 0002836D08771292
Type: [BEST] S/N: 6BD4836D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
Why do you want to update Dongle ?
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Old 01-14-2016, 13:38   #69 (permalink)
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My dongle is blocked too!
Quote:
Originally Posted by InfinitySupport View Post
fault.bin file located in folder with softwar that you have run last time, f.e. in C:\InfinityBox\CM2MTK folder.
Hi Team!
I have the same problem!
I do everything follow ur intrustion nd I cannot find "fault.bin" file in folder with software!
Pls help me soon!
Thanks in advance!
"DongleManager [Infinity-Box] v1.61 [1/14/2016 7:35:32 PM]
PC HWID: AA33F01E9A2307F197EEBCE6A5315C99
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DAB9FF021982
Box/Dongle Serial No (S/N): 0CE0DAB9
Firmware version: 0129.02
Box/Dongle Status: 57
Box/Dongle key: 7FDF71D02327B5EE
Box/Dongle Identification data is damaged, ErrorCode #57"
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Old 01-16-2016, 07:30   #70 (permalink)
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Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/12/2016 5:07:09 PM ----------
DongleManager [Infinity-Box] v1.61 [1/12/2016 5:07:09 PM]
PC HWID: 9414D4B550AC1A551F851A027C80D971
Card-Reader: FT SCR2000 0
HWID: 0002836D08771292
Type: [BEST] S/N: 6BD4836D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]


Card is Blocked
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Old 01-16-2016, 10:00   #71 (permalink)
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Quote:
Originally Posted by BruceLeo View Post
Hi Team!
I have the same problem!
I do everything follow ur intrustion nd I cannot find "fault.bin" file in folder with software!
Pls help me soon!
Thanks in advance!
"DongleManager [Infinity-Box] v1.61 [1/14/2016 7:35:32 PM]
PC HWID: AA33F01E9A2307F197EEBCE6A5315C99
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DAB9FF021982
Box/Dongle Serial No (S/N): 0CE0DAB9
Firmware version: 0129.02
Box/Dongle Status: 57
Box/Dongle key: 7FDF71D02327B5EE
Box/Dongle Identification data is damaged, ErrorCode #57"
Hello,
Please follow the advice given in first post and contact to our supportrs via e-mail.
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Old 01-16-2016, 10:01   #72 (permalink)
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Quote:
Originally Posted by hari1991m View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/12/2016 5:07:09 PM ----------
DongleManager [Infinity-Box] v1.61 [1/12/2016 5:07:09 PM]
PC HWID: 9414D4B550AC1A551F851A027C80D971
Card-Reader: FT SCR2000 0
HWID: 0002836D08771292
Type: [BEST] S/N: 6BD4836D Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]


Card is Blocked
Hello,
Please follow the advice given in first post and contact to our supportrs via e-mail.
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Old 01-18-2016, 12:47   #73 (permalink)
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Please kindly help me my dolge comes this like[IMG][/IMG]

ongleManager [Infinity-Box] v1.61 [19-01-2016 04:04:32 PM]
PC HWID: 399B8C7292ED648B4DA56EDCB8091375
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: FT SCR2000 0
HWID: 0202AE7B24881292
Box/Dongle Serial No (S/N): CF11AE7B
Firmware version: 0129.02
Box/Dongle Status: 62
"UK edition" status: Off
Last launched Application: 0030 v.0140
Active modules:
- 00: inf v.0129
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Old 01-19-2016, 13:47   #74 (permalink)
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Quote:
Originally Posted by nihanth000 View Post
Please kindly help me my dolge comes this like[IMG][/IMG]

ongleManager [Infinity-Box] v1.61 [19-01-2016 04:04:32 PM]
PC HWID: 399B8C7292ED648B4DA56EDCB8091375
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: FT SCR2000 0
HWID: 0202AE7B24881292
Box/Dongle Serial No (S/N): CF11AE7B
Firmware version: 0129.02
Box/Dongle Status: 62
"UK edition" status: Off
Last launched Application: 0030 v.0140
Active modules:
- 00: inf v.0129
Hello,
Please follow the advice given in first post and contact to our supportrs via e-mail.
  Reply With Quote
Old 01-19-2016, 14:14   #75 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Dear Friends,

What to do if you will have a problem like "Dongle is blocked":

- Run DongleManager
- Read S/N (Serial Number)

Error #57:
1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
3. Download and install latest Infinity software from support area
4. Find in folder with CM2 or BEST software file fault.bin and attach this file to your e-mail
5. Contact to [email protected] and confirm that operations 1. + 2. + 3. + 4. done (include in your e-mail information about your Box/Dongle S/N)


Error #62:
1. Check and clean your PC for viruses
2. Download and install latest Infinity software from support area.
3. Find in folder with CM2 or BEST software file fault.bin and attach this file to your e-mail
4. Contact to [email protected] and confirm that operations 1. + 2. + 3. done (include in your e-mail information about your Box/Dongle S/N)


Error is not listed above:
1. Download and install latest Infinity software from support area.
2. Find in folder with CM2 or BEST software file fault.bin and attach this file to your e-mail
3. Contact to [email protected] and confirm that operations 1. + 2. done (include in your e-mail information about your Box/Dongle S/N)

DO NOT send to us screenshots !
Only text with explanation and Box/Dongle details is required !


- DO NOT update your Box/Dongle with DongleManager without supporter confirmation otherwise your Dongle will be locked for a several days !


- Server lock account automatically for a 3 days after 3 usless tries (attacks)
- If you will make more attacks to server your lock period will be more

More information - http://forum.gsmhosting.com/vbb/f296...rules-2019363/

i searched in c drive total but ican't find any type of fault.bin file
but cm2 dongle shows your donlge is blocked , now how can you help me with any screen shots kindly
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