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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-14-2017, 16:37   #1 (permalink)
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how to identyfy my dongle cm2 activaction expired or working ?


how to identyfy my dongle cm2 activaction expired or working ?

im open cm2 mtk show this error what can i do?




device manager update show this error

Code:
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 14-01-2017 20:51:45 ----------
DongleManager [Infinity-Box] v1.67 [14-01-2017 20:51:45]
PC HWID: 917B2833AAE7D1C394007768B5CA6E27
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010384771C6A1292
Type: Main Infinity-Box/Dongle S/N: D0338477 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-14-2017, 20:13   #2 (permalink)
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Quote:
Originally Posted by kumar_cellcare View Post
how to identyfy my dongle cm2 activaction expired or working ?

im open cm2 mtk show this error what can i do?




device manager update show this error

Code:
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 14-01-2017 20:51:45 ----------
DongleManager [Infinity-Box] v1.67 [14-01-2017 20:51:45]
PC HWID: 917B2833AAE7D1C394007768B5CA6E27
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010384771C6A1292
Type: Main Infinity-Box/Dongle S/N: D0338477 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello buy subscription your period has experied
How to check here FAQ, Contacts, Support
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Old 01-14-2017, 23:09   #3 (permalink)
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Quote:
Originally Posted by kumar_cellcare View Post
how to identyfy my dongle cm2 activaction expired or working ?

im open cm2 mtk show this error what can i do?




device manager update show this error

Code:
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 14-01-2017 20:51:45 ----------
DongleManager [Infinity-Box] v1.67 [14-01-2017 20:51:45]
PC HWID: 917B2833AAE7D1C394007768B5CA6E27
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010384771C6A1292
Type: Main Infinity-Box/Dongle S/N: D0338477 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
How to check - http://www.infinity-box.com/doc.php?id=17
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Old 10-16-2017, 08:46   #4 (permalink)
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== DongleManager [Infinity] v1.70 [10/16/2017 10:18:11] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000013CF0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B7C813CF
Firmware version: 0136.02
=== Process started: 10/16/2017 10:18:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 10/16/2017 10:18:38 ===
=== DongleManager [Infinity] v1.70 [10/16/2017 10:18:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000013CF0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N):
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
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Old 10-16-2017, 11:15   #5 (permalink)
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Quote:
Originally Posted by usman_habibi View Post
== DongleManager [Infinity] v1.70 [10/16/2017 10:18:11] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000013CF0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B7C813CF
Firmware version: 0136.02
=== Process started: 10/16/2017 10:18:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 10/16/2017 10:18:38 ===
=== DongleManager [Infinity] v1.70 [10/16/2017 10:18:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000013CF0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N):
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
very good !

do you have any problem with dongle ?
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Old 01-03-2018, 18:51   #6 (permalink)
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=== DongleManager [Infinity] v1.72 [1/4/2018 1:47:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000009E60EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B1B009E6
Firmware version: 0135.02
=== Process started: 1/4/2018 1:47:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Help me.......firmware version 0135.02 not 0136.02, i'm try update cm2 dongle with dongle manager v 1.72
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Old 01-03-2018, 18:54   #7 (permalink)
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Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: B1B009E6; Firmware Version: 0135; Registered: 22-Dec-2016; Expired: 22-Dec-2017; Support: Expired
- Activation 2: Infinity Product
- More Services may be active but not listed

Support expired for my infinity cm2 dongle. how to repair this problem???
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Old 01-03-2018, 19:04   #8 (permalink)
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Quote:
Originally Posted by herie29 View Post
Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: B1B009E6; Firmware Version: 0135; Registered: 22-Dec-2016; Expired: 22-Dec-2017; Support: Expired
- Activation 2: Infinity Product
- More Services may be active but not listed

Support expired for my infinity cm2 dongle. how to repair this problem???
Hello,

Time to Renew support,

contact your
Nearest Resellers for Support Renewal.
If you have already paid for support renew- contact to your seller to verify your order status.
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Old 01-04-2018, 08:00   #9 (permalink)
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Quote:
Originally Posted by herie29 View Post
=== DongleManager [Infinity] v1.72 [1/4/2018 1:47:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000009E60EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B1B009E6
Firmware version: 0135.02
=== Process started: 1/4/2018 1:47:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Help me.......firmware version 0135.02 not 0136.02, i'm try update cm2 dongle with dongle manager v 1.72
Bro, don't try it any more. You can only upgrade your dongle only when you have active support..
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