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Old 04-13-2016, 10:18   #1 (permalink)
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Dongle identification data damaged


==== [4/11/2016 2:36:54 PM] ====
Box/Dongle searching...
Box/Dongle found: [BEST]
HWID: 0101888A10321292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 4/11/2016 2:37:18 PM ----------
DongleManager [Infinity-Box] v1.61 [4/11/2016 2:37:18 PM]
PC HWID: A4883B3D5301D221670327791C45893A
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101888A10321292
Type: [BEST] S/N: 4EEF888A Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

any to go about this pls
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Old 04-13-2016, 14:29   #2 (permalink)
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Quote:
Originally Posted by magixian View Post
==== [4/11/2016 2:36:54 PM] ====
Box/Dongle searching...
Box/Dongle found: [BEST]
HWID: 0101888A10321292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 4/11/2016 2:37:18 PM ----------
DongleManager [Infinity-Box] v1.61 [4/11/2016 2:37:18 PM]
PC HWID: A4883B3D5301D221670327791C45893A
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0101888A10321292
Type: [BEST] S/N: 4EEF888A Version: 0118.04
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

any to go about this pls
Hello,

Why do you want to update firmware ?
Good idea - read dongle info first and see what is wrong.
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Old 04-13-2016, 19:04   #3 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

Why do you want to update firmware ?
Good idea - read dongle info first and see what is wrong.
card blocked

DongleManager [Infinity-Box] v1.61 [4/13/2016 7:03:13 PM]
PC HWID: 592F7C8B3995378104942E587943EE68
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0101888A10321292
Box/Dongle Serial No (S/N): 4EEF888A
Firmware version: 0118.04
Box/Dongle Status: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0118
Online Service Account: Infinity-Box - Online Service
- Username: 034EEF888A
- Password: ...............
Box/Dongle key: 7F2415198E032CFF
Box/Dongle Identification data is damaged, ErrorCode #30

Last edited by YellowBoss; 04-13-2016 at 19:37. Reason: password removed
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Old 04-13-2016, 19:38   #4 (permalink)
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Quote:
Originally Posted by magixian View Post
card blocked

DongleManager [Infinity-Box] v1.61 [4/13/2016 7:03:13 PM]
PC HWID: 592F7C8B3995378104942E587943EE68
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0101888A10321292
Box/Dongle Serial No (S/N): 4EEF888A
Firmware version: 0118.04
Box/Dongle Status: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0118
Online Service Account: Infinity-Box - Online Service
- Username: 034EEF888A
- Password: ...............
Box/Dongle key: 7F2415198E032CFF
Box/Dongle Identification data is damaged, ErrorCode #30
Hello,

Please follow this instruction and it will be fixed - ​http://forum.gsmhosting.com/vbb/f641...ocked-1997887/
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