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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-17-2013, 15:13   #1 (permalink)
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Huawei g7010 unlock problem...


i unlock g7010 and after unlock when i enter sim card and turn on"Software error:21" appear.

please tell me its solution
thanks
COM14 [VCP0] selected
module v4.19
Model: Huawei-G7010
Checking data, wait...
Phone should be Switched OFF !
Press and HOLD Power button now !
19200 autodetect
Initializing [6253:8A02:8A00]...
CPU: MT6253
high speed boot On
chip: 0000:0000:000F
status: FF
Connecting at 19200, wait...
Release Power button now !
Phone detected, wait...
Hardware: MT6253,E02
Date: 2000.00.00
Version: 1.0
Version: GBRC138B261SSCPAB
Version: VER.C
115 byte(s) read
imei: 35391504902536
Finished, time used: 20 sec
Remove/Install battery now !
Now click to "OK" button and press and HOLD phone "Power" button again !
interface: META_DLL_v6.1016.00
Connect...
Phone should be Switched OFF !
Press and HOLD Power button now !
Connecting...
done
Release Power button now !
error: can not create required data
Shutdown...
done
Finished, time used: 7 sec
Remove/Install battery now !
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Old 02-17-2013, 15:31   #2 (permalink)
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phone ask for network code ?
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Old 02-17-2013, 15:40   #3 (permalink)
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no.after unlock done, when i turn on phone with sim card,there is an error show "software 21"
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Old 02-18-2013, 17:28   #4 (permalink)
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Hello,

As I can see it was done no any changes in phone memory with Infinity software due to software can not read data from phone well.
have you checked phone with sim card when you have got it for unlock ?
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