I can not enter support

[maxpro12]

Account: XXXXXXXX
Registered: 2009-08-26
Expired: 2011-02-26
You should renew your support period !



Need Infinity team help

[InfinitySupport]

Originally Posted by maxpro12

Account: XXXXXXXX
Registered: 2009-08-26
Expired: 2011-02-26
You should renew your support period !



Need Infinity team help

Please, read information here: http://forum.gsmhosting.com/vbb/f296...012-a-1391471/

[maxpro12]

Originally Posted by InfinitySupport

Please, read information here: http://forum.gsmhosting.com/vbb/f296...012-a-1391471/

According to your policy i will get 1.5 year free update but requred 120 credits

Error: balance (0) is too low, 120 required
Operation canceled
why???????????

Account: XXXXX
Registered: 2009-08-26
Expired: 2011-02-26
You should renew your support period !

[YellowBoss]

Originally Posted by maxpro12

According to your policy i will get 1.5 year free update but requred 120 credits

Error: balance (0) is too low, 120 required
Operation canceled
why???????????

Account: XXXXX
Registered: 2009-08-26
Expired: 2011-02-26
You should renew your support period !

1. Each box registered before 01 January 2012 get 18 months (1,5 years) free update and support area access, after which the box is subjected for yearly paid activation for new updates and support area access.
2. All box activated after 31 December 2011 get free update and support area access for 12 months (one year), after which you need to purchase activation which is valid for 12 months (one year) of software updates and support area access
3. Free updates/support period started from the date of initial registration procedure (first smart-card upgrade)
4. After 12 month: each one more year updates/support period price will be 120 Infinity-Credits (about 40 USD)
5. User can see actual Account Expiration Date in Online Service or in Support/Download area
6. User can activate new updates/support period via Online Service in real time

NOTE 1:
- Detailed instruction how to use Online Service is here
- For purchasing credits you can contact your reseller, or check reseller list here
- To become a reseller you can contact us directly: Infinity-Box - Contacts

NOTE 2:
Last days we have several messages from our Dear Users, where they complain that we promised them 18 months of support (for users, registered before 01-01-2012) but we do not give it to them.
It's sounds little bit strange, especially because all that users have registered their boxes in years 2006, 2007, 2008, so they have used free updates/support several years already.
As a result of that complains here is an example:
Let's imagine that user registered his box in year 2005, f.e. 01-Dec-2005
Now is year 2012, so...
01-Dec-2005 + 12 months = 01-Dec-2006
01-Dec-2006 + 12 months = 01-Dec-2007
01-Dec-2007 + 12 months = 01-Dec-2008
01-Dec-2008 + 12 months = 01-Dec-2009
01-Dec-2009 + 12 months = 01-Dec-2010
01-Dec-2010 + 12 months = 01-Dec-2011
This means, that user who registered his box 01-Dec-2005 have got from us 12 + 12 + 12 + 12 + 12 + 12 + 1 = 73 (seventy three) months free support and updates.