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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-15-2014, 13:11   #1 (permalink)
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Join Date: Feb 2007
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i cannot logging to Infinity Online Service


i cannot logging to Infinity Online Service . i but my user name and password which i take it from dongle manager but always error password so how to fix this ?
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Old 10-15-2014, 20:58   #2 (permalink)
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Quote:
Originally Posted by .::Naseer Al-islam::. View Post
i cannot logging to Infinity Online Service . i but my user name and password which i take it from dongle manager but always error password so how to fix this ?
Hello,

If you can not login to Infinity Online Service (IOS) use "Lost Password" link: https://user.infinity-box.com/settin...ry_request.php

Here is a picture: http://www.infinity-box.com/download...stPassword.png

Instruction:
1. Go here: https://user.infinity-box.com/settin...ry_request.php
2. Enter your Login
3. Enter your e-mail address
4. Click to "Reset Password" button
5. Check your mailbox, you will see an e-mail with special link
6. Click to link
7. You will get Temporary Password
8. Go here: https://user.infinity-best.com
9. Enter your Login
10. Enter your Temporary Password
11. Now you are logged in, but you must set your own new password
12. Enter your Temporary Password
13. Enter your New Own Password
14. Enter your New Own Password again
15. Click to "Ok"
Process completed

If you will have any problem - tell me at what STEP you have a problem exactly !
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