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Old 09-28-2009, 10:44   #1 (permalink)
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Join Date: Feb 2008
Posts: 28
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Unhappy i cant acceses my support area


Quote:
Dongle serial No (S/N): 7866D658
Firmware version: 0112.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 001F v.0291
Additional activated modules:
- 04: Pin-Finder Adapter
Support area: http://www.infinity-box.com
- Username: 03405722
- Password: ********
Dongle parameters checksum: 681816

- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.
this is my box
and its working properly
but now support area got closed from 2days update
i had installed SHELL MANAGER and also RUN it
buy still i cant use my support area
please someone help me to get me out from this

thanx
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Old 09-28-2009, 16:01   #2 (permalink)
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Quote:
Originally Posted by khona View Post
this is my box
and its working properly
but now support area got closed from 2days update
i had installed SHELL MANAGER and also RUN it
buy still i cant use my support area
please someone help me to get me out from this

thanx

PLEASE dont show your box serial number again.
Always edit it. okay hackers are always around to hack.
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Old 09-28-2009, 16:09   #3 (permalink)
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sheik9905677786's Avatar
 
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Shell manager

Quote:
Originally Posted by khona View Post
this is my box
and its working properly
but now support area got closed from 2days update
i had installed shell manager and also run it
buy still i cant use my support area
please someone help me to get me out from this

thanx

firstly bro . Tell me which version of set up you using?
After it just take one step do not take any tension . Second step take any other infinity box then go to support section. If it 'll be able to check in net.

Then your box damaged ..

If same problem there then it set up problem

thanks!!!!!!!!!!!!!!!
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Old 09-28-2009, 16:48   #4 (permalink)
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Quote:
Originally Posted by khona View Post
this is my box
and its working properly
but now support area got closed from 2days update
i had installed SHELL MANAGER and also RUN it
buy still i cant use my support area
please someone help me to get me out from this

thanx

verify if the hour and date of your PC is correct.

BR
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Old 09-29-2009, 10:15   #5 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
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How to fix problems with support area:

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.
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