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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-05-2017, 20:10   #1 (permalink)
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Join Date: Apr 2016
Posts: 157
Member: 2566174
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Thanks Meter: 9
i have 2 infinity plus boxes and both cant use with CM2QLM_v1.13


Hi sir

am having issue with both boxes because cant use them with latest updates of qualcom and spd tools, with v1.10 qualcom tool working fine but when open v1.13 getting dongle firmware version is outdated but when i try to update with dongle menager then get this error

=== DongleManager [Infinity] v1.70 [6/5/2017 21:05:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003800A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B084800A
Firmware version: 0134.02
=== Process started: 6/5/2017 21:05:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


here is log from other box

=== DongleManager [Infinity] v1.70 [6/5/2017 21:09:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000349C700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C3F349C7
Firmware version: 0135.02
=== Process started: 6/5/2017 21:09:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


sir plz solve this issue

thx
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Old 06-05-2017, 23:08   #2 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 25,395
Member: 148515
Status: Offline
Thanks Meter: 16,144
Quote:
Originally Posted by gsmfonefun View Post
Hi sir

am having issue with both boxes because cant use them with latest updates of qualcom and spd tools, with v1.10 qualcom tool working fine but when open v1.13 getting dongle firmware version is outdated but when i try to update with dongle menager then get this error

=== DongleManager [Infinity] v1.70 [6/5/2017 21:05:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003800A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B084800A
Firmware version: 0134.02
=== Process started: 6/5/2017 21:05:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


here is log from other box

=== DongleManager [Infinity] v1.70 [6/5/2017 21:09:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000349C700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C3F349C7
Firmware version: 0135.02
=== Process started: 6/5/2017 21:09:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


sir plz solve this issue

thx
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If support is expired - please contact to any seller and renew support.
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