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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 11-29-2017, 12:31   #1 (permalink)
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infini team pleaz help me smart card infinity do not found


hi

infinity team my nfinity box no work smarte card not detect in my pc

last day work fine and now no work same tame pc show usb incnown
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Old 11-29-2017, 13:05   #2 (permalink)
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Hello,

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-29-2017, 13:13   #3 (permalink)
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Infinity-Box CardID v1.09
Error when listing readers
SmartCard API error #2148532270
Cannot find a smart card reader.

show usb non reconnu


Last edited by donia gsm; 11-29-2017 at 13:22. Reason: ihave infinity slim plus com 17 is porte serial of infinity
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Old 11-29-2017, 14:19   #4 (permalink)
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Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​
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Old 11-29-2017, 16:16   #5 (permalink)
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i try change smarte in 3 box plat forme flcon box z3x and eft dangel no work


and my infinity is slim plus not dangel
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Old 11-29-2017, 16:51   #6 (permalink)
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[QUOTE=InfinityHelp;12811033]Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​[/

also not working
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Old 11-30-2017, 12:37   #7 (permalink)
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????????????????????no soulition fo this problaime
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Old 12-01-2017, 11:14   #8 (permalink)
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If problem still exist and it's still "unknown device" this means it's a hardware problem and you need new Smart-Card.
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