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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-08-2017, 08:32   #1 (permalink)
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infinity activation help


hello team i encounter some problem with regards to my infinity box updating today i paid for activation my serial card no.Dongle serial No (S/N): 8CEDxxxx Firmware version: 0116.02 i started to upgrade firmware using dongle manager 1.70 while updating it encounter error so i wait for 5 minutes nothing happen so i remove and try it again then the dongle doesnt detected only the box i dont know why can you help me pls
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Old 05-08-2017, 08:36   #2 (permalink)
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Quote:
Originally Posted by jethcell View Post
hello team i encounter some problem with regards to my infinity box updating today i paid for activation my serial card no.Dongle serial No (S/N): 8CEDxxxx Firmware version: 0116.02 i started to upgrade firmware using dongle manager 1.70 while updating it encounter error so i wait for 5 minutes nothing happen so i remove and try it again then the dongle doesnt detected only the box i dont know why can you help me pls
Copy Dongle manager operation logs post them here
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Old 05-08-2017, 09:14   #3 (permalink)
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==== [5/8/2017 13:17:05] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !

==== [5/8/2017 13:17:17] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [5/8/2017 13:17:58] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001325100001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8CED3251
Firmware version: 0116.02
=== Process started: 5/8/2017 13:18:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2
=== DongleManager [Infinity] v1.70 [5/8/2017 13:19:19] ==
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Old 05-08-2017, 09:58   #4 (permalink)
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heyy team where are you
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Old 05-08-2017, 10:30   #5 (permalink)
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=== DongleManager [Infinity] v1.70 [5/8/2017 13:19:19] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001325100001942
Box/Dongle is not found
=== DongleManager [Infinity] v1.70 [5/8/2017 13:19:33] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001325100001942
Box/Dongle is not found
=== DongleManager [Infinity] v1.70 [5/8/2017 13:19:48] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001325100001942
Box/Dongle is not found
=== DongleManager [Infinity] v1.70 [5/8/2017 13:19:57] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 0001325100001942
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [5/8/2017 13:20:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0001325100001942
=== Process started: 5/8/2017 13:20:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-08-2017, 10:49   #6 (permalink)
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Be patient Wait Respected Yellowboss or Infinityhelp will help you soon.
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Old 05-08-2017, 14:34   #7 (permalink)
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Quote:
Originally Posted by jethcell View Post
heyy team where are you
Are you Ok ?
You have made first post less than hour ago and now "where are you".


btw, you have got an answer already. I suggest you do not use fake usernames in this forum if you want to get support.
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Old 05-08-2017, 14:44   #8 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Are you Ok ?
You have made first post less than hour ago and now "where are you".


btw, you have got an answer already. I suggest you do not use fake usernames in this forum if you want to get support.
yes where ar you ?!!! i have baying and canceled many and many and not receved my activation sigma pack 2 and in ios you have 5 -15 min delivery
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Old 05-08-2017, 20:32   #9 (permalink)
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Quote:
Originally Posted by rebainoor View Post
yes where ar you ?!!! i have baying and canceled many and many and not receved my activation sigma pack 2 and in ios you have 5 -15 min delivery
You have got an answer already.
Let us double check your order carefully to avoid any problems with your account and your order.
Thank you !
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Old 05-09-2017, 02:35   #10 (permalink)
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hey mate thanks a lot for helping me you have a good support i love it
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