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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-09-2016, 13:18   #1 (permalink)
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Infinity best dongle is blocked


PLZ HELP ME INFINITY TEAM

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 3/9/2016 6:45:17 PM ----------
DongleManager [Infinity-Box] v1.61 [3/9/2016 6:45:17 PM]
PC HWID: 768D01C67133D2D6E16454AAD34E9BA0
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006996220281292
Type: [BEST] S/N: 83E99962 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]


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Old 03-09-2016, 14:02   #2 (permalink)
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Donate money to this user
Hello,
Read and follow- How to fix: Dongle is blocked

Br.
Infinity Box Support Team.
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Old 03-09-2016, 15:38   #3 (permalink)
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@PASSIONATE_BOYS
Please dont reply him, he has big problem with reading

@GSMHOSTINGINDIA
- Run DongleManager.exe
- Read Box/Dongle serial number (S/N)
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Old 03-09-2016, 16:29   #4 (permalink)
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DongleManager [Infinity-Box] v1.61 [3/9/2016 9:58:52 PM]
PC HWID: 768D01C67133D2D6E16454AAD34E9BA0
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006996220281292
Box/Dongle Serial No (S/N): 83E99962
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0211
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 0383E99962
- Password: .......
Box/Dongle key: 7FB3594A5B09E8F0
Box/Dongle Identification data is damaged, ErrorCode #57

Last edited by YellowBoss; 03-09-2016 at 19:59. Reason: password removed
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Old 03-09-2016, 20:01   #5 (permalink)
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Quote:
Originally Posted by GSMHOSTINGINDIA View Post
DongleManager [Infinity-Box] v1.61 [3/9/2016 9:58:52 PM]
PC HWID: 768D01C67133D2D6E16454AAD34E9BA0
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006996220281292
Box/Dongle Serial No (S/N): 83E99962
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0211
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 0383E99962
- Password: .......
Box/Dongle key: 7FB3594A5B09E8F0
Box/Dongle Identification data is damaged, ErrorCode #57
1. you are smart. Only smart people post passwords in forum

2. you must read this instruction - http://forum.gsmhosting.com/vbb/f641...ocked-1997887/
And please do not send e-mails to us any more but post all your answers iin forum.
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Old 03-10-2016, 08:44   #6 (permalink)
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Read your fist post many time
clean pc , reinstall windows xp
also change other pc with fresh windows7
last 7days try upgrage dongle firmware daily
but same problem
please help what to do now
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Old 03-10-2016, 08:47   #7 (permalink)
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i searched in c drive total but ican't find any type of fault.bin file
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Old 03-10-2016, 12:03   #8 (permalink)
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Quote:
Originally Posted by GSMHOSTINGINDIA View Post
Read your fist post many time
clean pc , reinstall windows xp
also change other pc with fresh windows7
last 7days try upgrage dongle firmware daily
but same problem
please help what to do now
Error #57:
1. Uninstall any kind of usb trace/spy/sharing software and do not use it in future
2. Kill in your PC Device Manager all processes with name like usb3monitor
3. Download and install latest Infinity software from support area
4. Find in folder with CM2 or BEST software file fault.bin and attach this file to your e-mail
5. Confirm that operations 1. + 2. + 3. + 4.

Waiting for confirmwation for each step.

Also please read my first post one more time.
You will see there:
Code:
- DO NOT update your Box/Dongle  with DongleManager without supporter confirmation otherwise your Dongle  will be locked for a several days !
You have attacked server every day so your account/ip is locked now for 3 days.

So now two actions requered from you:
1. post here confirmations for your steps
2. once you confirm that all stepd done - start to count 3 days and update dongle only after 3 days after confirmation posted here.
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Old 03-10-2016, 12:47   #9 (permalink)
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@GSMHOSTINGINDIA
Did you uninstalled usb3monitor ?
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Old 03-10-2016, 21:31   #10 (permalink)
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usb3monitor this program not installed my pc
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Old 03-11-2016, 00:54   #11 (permalink)
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Quote:
Originally Posted by GSMHOSTINGINDIA View Post
usb3monitor this program not installed my pc
its not a program, its a driver pack.
please check your PC process list.

Result ?
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Old 03-11-2016, 21:03   #12 (permalink)
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yes running usb 3.0 monitor this program
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Old 03-11-2016, 21:33   #13 (permalink)
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realy great support infinity team.......
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Old 03-12-2016, 16:00   #14 (permalink)
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YES RUNNING USB 3MONITOR

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Old 03-12-2016, 17:50   #15 (permalink)
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Select that usb 3.0 monitor...click on end task (kill process)
and uninstall it or remove it manually than follow this
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