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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-17-2016, 08:37   #31 (permalink)
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infinity dongle is blocked problem solve big thanks infinity team

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 3/17/2016 1:44:22 PM ----------
DongleManager [Infinity-Box] v1.61 [3/17/2016 1:44:22 PM]
PC HWID: 768D01C67133D2D6E16454AAD34E9BA0
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006996220281292
Type: [BEST] S/N: 83E99962 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed


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Old 10-26-2016, 13:45   #32 (permalink)
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dear sir my dongle is blocked

plz reset my dongle i cant find fault.bin


DongleManager [Infinity-Box] v1.67 [10/26/2016 5:39:01 PM]
PC HWID: 191A069C9F5252F4720CAB52C3328F83
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00079C8118201292
Box/Dongle Serial No (S/N): B2259C81
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7FABFACE3545054C
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Old 10-26-2016, 13:47   #33 (permalink)
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Quote:
Originally Posted by neelmadhav View Post
dear sir my dongle is blocked

plz reset my dongle i cant find fault.bin


DongleManager [Infinity-Box] v1.67 [10/26/2016 5:39:01 PM]
PC HWID: 191A069C9F5252F4720CAB52C3328F83
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00079C8118201292
Box/Dongle Serial No (S/N): B2259C81
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7FABFACE3545054C
Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME

DongleManager - http://www.infinity-box.com/support/?r=5

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid locked Dongle !
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Old 10-26-2016, 19:04   #34 (permalink)
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Dear sir cm2 team 14 day face same problem plzz help dongle is blockedd. .
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Old 10-26-2016, 23:25   #35 (permalink)
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Quote:
Originally Posted by tarique ali View Post
Dear sir cm2 team 14 day face same problem plzz help dongle is blockedd. .
Please click here for instruction
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Old 10-27-2016, 12:01   #36 (permalink)
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my best dongel is locked when virus get affected

information from dongel manager below


DongleManager [Infinity-Box] v1.67 [10/27/2016 3:57:33 AM]
PC HWID: 3F94B2B52F35DEA88BBB4B83392BB71A
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109805E24881292
Box/Dongle Serial No (S/N): FECE805E
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F771A81EE921988
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Old 10-27-2016, 20:38   #37 (permalink)
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Quote:
Originally Posted by Sarvechali View Post
information from dongel manager below


DongleManager [Infinity-Box] v1.67 [10/27/2016 3:57:33 AM]
PC HWID: 3F94B2B52F35DEA88BBB4B83392BB71A
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109805E24881292
Box/Dongle Serial No (S/N): FECE805E
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F771A81EE921988
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 11-20-2016, 21:33   #38 (permalink)
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means when i use infinity at same time not use realterm ???
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Old 11-20-2016, 22:09   #39 (permalink)
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Donate money to this user
infinity team, you people are not only box producer/seller but customer care for all infinity user
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Old 11-20-2016, 22:59   #40 (permalink)
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Quote:
Originally Posted by Sarvechali View Post
means when i use infinity at same time not use realterm ???
Yes.

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.
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Old 11-21-2016, 06:06   #41 (permalink)
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Please what is Realterm?.
My first time of hearing it.
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Old 11-21-2016, 06:31   #42 (permalink)
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Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 11-21-2016, 06:32   #43 (permalink)
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Quote:
Originally Posted by Yusuf Lawal View Post
Please what is Realterm?.
My first time of hearing it.
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.
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Old 11-21-2016, 06:33   #44 (permalink)
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Quote:
Originally Posted by [email protected] View Post
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
You hide all important information.
We can not help in this case
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Old 11-21-2016, 06:37   #45 (permalink)
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DongleManager [Infinity-Box] v1.67 [11/21/2016 12:37:02 PM]
PC HWID: 31C740A2F21CCE6814664711AF6D56C1
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108746324881292
Type: [BEST] S/N: 0AEB7463 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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