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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-06-2017, 16:13   #1 (permalink)
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Thumbs up infinity-box


plaeze helpe me

my smart carte is domaged
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Old 01-06-2017, 16:17   #2 (permalink)
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Thumbs up

[IMG][/IMG]infinity-box

plaeze helpe me

my smart carte is domaged
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Old 01-06-2017, 16:20   #3 (permalink)
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Talking

smart carte infinity n't reconesid





http://s29.postimg.org/w8x5r567r/screenshot_18.png
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Old 01-06-2017, 16:23   #4 (permalink)
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Red face

plaeze helpe me

my smart carte is domaged
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Old 01-06-2017, 16:47   #5 (permalink)
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Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
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Old 01-06-2017, 17:09   #6 (permalink)
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Question

Quote:
Originally Posted by YellowBoss View Post
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
yes boss
i have twoo infinity box i changed as same probleme
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Old 01-06-2017, 17:15   #7 (permalink)
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Quote:
Originally Posted by idrissou mohama View Post
yes boss
i have twoo infinity box i changed as same probleme
I did not understand well.
What is the result ?
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Old 01-06-2017, 17:24   #8 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
I did not understand well.
What is the result ?
for all solution...

this same probleme!
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Old 01-06-2017, 17:33   #9 (permalink)
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Ok, let's make it once again:

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.

What is the exact result now ?
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Old 01-06-2017, 17:45   #10 (permalink)
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Unhappy

Quote:
Originally Posted by YellowBoss View Post
Ok, let's make it once again:

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.


What is the exact result now ?

boss i have twoo infinity-box and infinity pind finder;
i replace the smart for pind finder is n't done i use other solution for you is n't done...
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Old 01-06-2017, 18:19   #11 (permalink)
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How much for new smart-***?
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Old 01-06-2017, 18:19   #12 (permalink)
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How much for new smart card?
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Old 01-06-2017, 23:52   #13 (permalink)
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Quote:
Originally Posted by idrissou mohama View Post
boss i have twoo infinity-box and infinity pind finder;
i replace the smart for pind finder is n't done i use other solution for you is n't done...
I did not understand.
Did you tried all steps ?
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Old 01-06-2017, 23:53   #14 (permalink)
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Quote:
Originally Posted by idrissou mohama View Post
How much for new smart card?
Price - similar but cheaper than "Dongle"
Procedure - https://www.infinity-box.com/doc.php?id=13
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Old 01-07-2017, 06:08   #15 (permalink)
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hi boss

----------Process started: 16/08/2015 02:12:41----------
16/08/2015 02:12:41 DongleManager version: 1.56
PC HWID: 70D22F84C38864A898E6737E63307101
Card-Reader: Gemalto e-gate Smart Card 0
Box/Dongle type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: --------, HWID: 000129A400001942, Firmware: 0000.00
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Card !
WAIT 3-4 minutes !
Last APDU: 48 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
----------Process finished: 16/08/2015 02:13:50----------
Box/Dongle type selected: inf
Box/Dongle found: inf
16/08/2015 02:14:14 DongleManager version: 1.56
PC HWID: 70D22F84C38864A898E6737E63307101
Card-Reader: Gemalto e-gate Smart Card 0
Token HWID: 000129A400001942
Box/Dongle type: inf
Box/Dongle Serial No (S/N): 668A29A4
Firmware version: 0128.02
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules:
- 00: inf v.0128
- 04: Pin-Finder Adapter
Online Service Account: http://www.infinity-box.com/service
- Username: 00668A29A4
- Password: LEPUeimq
Checksum: 8D862A
Box/Dongle type selected: inf
Box/Dongle found: inf
16/08/2015 02:15:03 DongleManager version: 1.56
PC HWID: 70D22F84C38864A898E6737E63307101
Card-Reader: Gemalto e-gate Smart Card 0
Token HWID: 000129A400001942
Box/Dongle type: inf
Box/Dongle Serial No (S/N): 668A29A4
Firmware version: 0128.02
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules:
- 00: inf v.0128
- 04: Pin-Finder Adapter
Online Service Account: http://www.infinity-box.com/service
- Username: 00668A29A4
- Password: LEPUeimq
Checksum: 8D852D.

e-mail: [email protected]
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