infinity box cm2 dongle not connected problm - GSM-Forum

asifk12ml · 08-09-2016, 14:02

any body help me infinity box cm2 dongle after new instalation giving problm
giving messege dongle not connected

mobile_doc · 08-09-2016, 14:25

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 8/9/2016 6:22:07 AM ----------
DongleManager [Infinity-Box] v1.64 [8/9/2016 6:22:07 AM]
PC HWID: 0057E0D12FDF8B0A46FDF04F64020385
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003273EFF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

InfinityHelp · 08-09-2016, 16:15

Quote:

Originally Posted by asifk12ml

any body help me infinity box cm2 dongle after new instalation giving problm
giving messege dongle not connected

Hello,

- Run DongleManager.exe
- Read Box/Dongle serial number (S/N)

DongleManager is here - Index of pub/

Copy/Paste text from software here !

InfinityHelp · 08-09-2016, 16:15

Quote:

Originally Posted by mobile_doc

Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 8/9/2016 6:22:07 AM ----------
DongleManager [Infinity-Box] v1.64 [8/9/2016 6:22:07 AM]
PC HWID: 0057E0D12FDF8B0A46FDF04F64020385
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003273EFF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

Already answered in another thread

wahab786 · 09-19-2017, 08:58

DongleManager [Infinity-Box] v1.67 [9/19/2017 12:56:21 AM]
plz help me cant connet my cm2 dongle

PC HWID: 2C1086B15EDBADED23CE43AC7FF32EE2
Scanning...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000094C37CF94082
Box/Dongle is not found
thnx

YellowBoss · 09-19-2017, 13:00

Quote:

Originally Posted by wahab786

DongleManager [Infinity-Box] v1.67 [9/19/2017 12:56:21 AM]
plz help me cant connet my cm2 dongle

PC HWID: 2C1086B15EDBADED23CE43AC7FF32EE2
Scanning...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000094C37CF94082
Box/Dongle is not found
thnx

already answered in other thread

koushalvikas · 02-12-2018, 08:23

== DongleManager [Infinity] v1.70 [2/12/2018 12:53:04] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
how to solve this

InfinityHelp · 02-12-2018, 10:32

Quote:

Originally Posted by koushalvikas

== DongleManager [Infinity] v1.70 [2/12/2018 12:53:04] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
how to solve this

Hello,

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !

koushalvikas · 02-14-2018, 13:50

Infinity-Box CardID v1.09
Error when connecting Card in: FT SCR2000 0
SmartCard API error #2148532329
The smart card has been removed, so that further communication is not possible.

koushalvikas · 02-14-2018, 13:59

nfinity-Box CardID v1.09
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.

InfinityHelp · 02-15-2018, 14:54

Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader

What is the result ?

amolpatil · 11-20-2018, 07:32

cm2
dongle not conected solution please team

=== DongleManager [Infinity] v1.72 [11/20/2018 12:01:45] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 010063651C6A1292
Box/Dongle is not found

YellowBoss · 11-20-2018, 09:09

Quote:

Originally Posted by amolpatil

cm2
dongle not conected solution please team

=== DongleManager [Infinity] v1.72 [11/20/2018 12:01:45] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 010063651C6A1292
Box/Dongle is not found

Hello,

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

elsharawy_fon · 10-27-2020, 21:34

Card-Reader: Gemalto e-gate Smart Card 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0002C3C2
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 9345
Serial Number: 0002C3C2
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 9345
IC Card Manufacturer: 1943
IC Em******* Date: 9345
Pre Personalizer: 1944
Pre Personalization Date: 9345
Pre Personalization Equipment Identifier: 0000C113
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0002C3C200001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

InfinityHelp · 10-28-2020, 13:05

Quote:

Originally Posted by elsharawy_fon

Card-Reader: Gemalto e-gate Smart Card 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0002C3C2
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 9345
Serial Number: 0002C3C2
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 9345
IC Card Manufacturer: 1943
IC Em******* Date: 9345
Pre Personalizer: 1944
Pre Personalization Date: 9345
Pre Personalization Equipment Identifier: 0000C113
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0002C3C200001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

Disable your PC firewall and antivirus and update dongle now.
Do it ONLY ONCE !

08-09-2016, 14:02	#1 (permalink)
asifk12ml Junior Member Join Date: Feb 2016 Posts: 5 Member: 2534527 Status: Offline Thanks Meter: 1	infinity box cm2 dongle not connected problm any body help me infinity box cm2 dongle after new instalation giving problm giving messege dongle not connected

08-09-2016, 14:25	#2 (permalink)
mobile_doc Freak Poster Join Date: Dec 2007 Posts: 177 Member: 642536 Status: Offline Thanks Meter: 22	i also face this problem Box/Dongle type selected: Main Infinity-Box/Dongle ---------- Process started: 8/9/2016 6:22:07 AM ---------- DongleManager [Infinity-Box] v1.64 [8/9/2016 6:22:07 AM] PC HWID: 0057E0D12FDF8B0A46FDF04F64020385 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0003273EFF021982 Type: Main Infinity-Box/Dongle S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

09-19-2017, 08:58	#5 (permalink)
wahab786 Insane Poster Join Date: Oct 2010 Location: pakistan Posts: 73 Member: 1416772 Status: Offline Thanks Meter: 12	DongleManager [Infinity-Box] v1.67 [9/19/2017 12:56:21 AM] plz help me cant connet my cm2 dongle PC HWID: 2C1086B15EDBADED23CE43AC7FF32EE2 Scanning... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000094C37CF94082 Box/Dongle is not found thnx

02-12-2018, 08:23	#7 (permalink)
koushalvikas No Life Poster Join Date: Apr 2008 Location: jammu Posts: 550 Member: 750118 Status: Offline Sonork: [email protected] Thanks Meter: 51	== DongleManager [Infinity] v1.70 [2/12/2018 12:53:04] === Searching... Dongle can't be found: Card with specified AID is not found how to solve this

02-14-2018, 13:50	#9 (permalink)
koushalvikas No Life Poster Join Date: Apr 2008 Location: jammu Posts: 550 Member: 750118 Status: Offline Sonork: [email protected] Thanks Meter: 51	Infinity-Box CardID v1.09 Error when connecting Card in: FT SCR2000 0 SmartCard API error #2148532329 The smart card has been removed, so that further communication is not possible.

02-14-2018, 13:59	#10 (permalink)
koushalvikas No Life Poster Join Date: Apr 2008 Location: jammu Posts: 550 Member: 750118 Status: Offline Sonork: [email protected] Thanks Meter: 51	nfinity-Box CardID v1.09 Error when connecting Card in: Generic EMV Smartcard Reader 0 SmartCard API error #2148532326 The smart card is not responding to a reset.

02-15-2018, 14:54	#11 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Hello, Try to connect Dongle to another PC Try to insert Smart-Card into another Card-Reader or Box (if you have it) If problem still exist: - Remove Smart-Card from Card-Reader - Clean Smart-Card contacts - Try to use hot air gun and heat Smart-Card - Insert Smart-Card back to Card-reader What is the result ?

11-20-2018, 07:32	#12 (permalink)
amolpatil Junior Member Join Date: Sep 2013 Posts: 12 Member: 2019800 Status: Offline Thanks Meter: 1	cm2 dongle not conected solution please team === DongleManager [Infinity] v1.72 [11/20/2018 12:01:45] === Searching... Card-Reader: FT SCR2000 0 HWID: 010063651C6A1292 Box/Dongle is not found

10-27-2020, 21:34	#14 (permalink)
elsharawy_fon Freak Poster Join Date: Jun 2010 Location: Egypt Posts: 144 Member: 1327995 Status: Offline Thanks Meter: 13	Card-Reader: Gemalto e-gate Smart Card 0 ATR: 3B759400006202020201 Card Manager: A0000000030000 SerialNumber: 0002C3C2 ROM: Integrated Circuit Fabricator: 4090 Integrated Circuit Type: 0062 OS: Identifier: 0011 Release Date: 0202 Release Level: 0100 EEPROM: Fabrication Date: 9345 Serial Number: 0002C3C2 Batch Identifier: 0000 Module Fabricator: 1942 Module Packaging Date: 9345 IC Card Manufacturer: 1943 IC Em******* Date: 9345 Pre Personalizer: 1944 Pre Personalization Date: 9345 Pre Personalization Equipment Identifier: 0000C113 Personalizer: FFFF Personalization Date: FFFF Personalization Equipment Identifier: FFFFFFFF m_iopCard.Serial: 0002C3C200001942 Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )