Infinity Box: Dongel is blocked error code #31 please help me infinitysupport
 

Infinity Box: Dongel is blocked error code #31
Hello Infinity Supporter!
I want to update my Infinity box with Dongel Manager, but the Internet connection is interrupted , and my Dongel is Dead, it say´s : Dongel is blocked error code #31. can you help me please!!!

Identification: base
Dongle serial No (S/N): XXXXXXXXX
Firmware version: 0116.02
"UK edition" status: Off
Last launched application: 001A v.0344
Active modules:
Support area: Infinity-Box - About
- Username: XXXXXXXx
- Password:
Dongle support area login/password is incorrect, contact to support:
e-mail: [email protected]
subject: dongle is block
mail body: text from this window


Dongle [XXXXXXX] identification data is damaged, error code #31

Dongle is blocked: strange user's activity detected, be more careful next time.


I sent an email to [email protected]
I need my BOX urgently. please help me.

Yours sincerely
zahir aalam

Dear Friend,

Please, be honest and tell me the truth.
I know what can and what can not happen during dongle update very well.
I hope you understand...

reply
 

brother my internet is always on and i was flash spice d-88 by infinity it was successful after flash the set also was ok after some hour i open again chineese miracle and show error#31 dongle is block thats it

Send an e-mail to [email protected] and explain the problem in details (and include in your mail link to current thread).

after mail my infinity working well
 

Thanks to Infinity Team
and yellow boss for support