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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 07-29-2018, 15:36   #1 (permalink)
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infinity box error


infinity box error plz solved my problem
some time working good but manay time say this error plz solved
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Old 07-29-2018, 17:07   #2 (permalink)
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copy/paste operation log text and full details when/why do you see this error message
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Old 09-10-2018, 15:41   #3 (permalink)
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in a day work only one time other not open any exe say error
i have change pc and reader but same error only work one time in a day plz replace my card

==== [9/10/2018 11:23:54] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [9/10/2018 11:24:04] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00014A11FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 03E24A11
Firmware version: 0136.02
=== Process started: 9/10/2018 11:24:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 50 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 9/10/2018 11:25:31 ===
=== DongleManager [Infinity] v1.72 [9/10/2018 11:25:31] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 00014A11FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 03E24A11
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
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Old 09-10-2018, 16:28   #4 (permalink)
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Quote:
Originally Posted by masterspargo View Post
in a day work only one time other not open any exe say error
i have change pc and reader but same error only work one time in a day plz replace my card

==== [9/10/2018 11:23:54] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [9/10/2018 11:24:04] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00014A11FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 03E24A11
Firmware version: 0136.02
=== Process started: 9/10/2018 11:24:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 50 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 9/10/2018 11:25:31 ===
=== DongleManager [Infinity] v1.72 [9/10/2018 11:25:31] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 00014A11FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 03E24A11
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
You can buy new Infinity-Box/Dongle from any seller here
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Old 09-11-2018, 08:46   #5 (permalink)
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Hello, please check

Quote:
Originally Posted by YellowBoss View Post
You can buy new Infinity-Box/Dongle from any seller here
it's not a solution buy new dongle
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Old 09-11-2018, 09:00   #6 (permalink)
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if that is solution i will explain to every box about easy way buy new box
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