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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-04-2019, 07:15   #1 (permalink)
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Infinity box error


please help me my box stop working suddenly

and gives this error when open any software.


Scardtransmit error
SmartCardAPI error#1117
The reguest could not be performed because of on I/O device error.
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Old 02-04-2019, 08:27   #2 (permalink)
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Quote:
Originally Posted by khurram_shahzad View Post
please help me my box stop working suddenly

and gives this error when open any software.


Scardtransmit error
SmartCardAPI error#1117
The reguest could not be performed because of on I/O device error.
Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

result ?
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Old 02-04-2019, 08:38   #3 (permalink)
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same result i insert card with an other dongle , clean the card, try another PC but still same error.
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Old 02-04-2019, 08:47   #4 (permalink)
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What is the box (dongle) S/N ?
you can see it in log files located at folders with software
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Old 02-04-2019, 08:53   #5 (permalink)
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=== DongleManager [Infinity] v1.72 [2/4/2019 13:51:26] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A5D0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 150BA5D0
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
=> Box/Dongle misconfiguration. Contact to support !



i update my dongle for 2 years

Date Added
2017-09-23
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Old 02-04-2019, 08:59   #6 (permalink)
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Quote:
Originally Posted by khurram_shahzad View Post
=== DongleManager [Infinity] v1.72 [2/4/2019 13:51:26] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A5D0FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 150BA5D0
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0000
=> Box/Dongle misconfiguration. Contact to support !



i update my dongle for 2 years

Date Added
2017-09-23
Your card is from year 2006, it's quite old and it may be it's finally HW fault.
Now try to update dongle firmware and then try to run software.
result ?
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Old 02-04-2019, 09:06   #7 (permalink)
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when software open gives error

ScarTransmit error
SmartCard API error#31
0x0000001F.

gives this error when try to update card
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Old 02-04-2019, 09:25   #8 (permalink)
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infinity ream please help me and guide me now what will i do now..

waiting your reply
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Old 02-04-2019, 09:25   #9 (permalink)
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this means it's HW fault. The only way is to buy new Infinity-Box/Dongle (it's much cheaper than box).
if/when you will get new caryou can contact us and we will transfer support period from your damaged card to new one
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Old 02-04-2019, 09:28   #10 (permalink)
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i have infinity best dongle please transfer my activation and support to Infinty Best Dongle
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Old 02-04-2019, 09:42   #11 (permalink)
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Please Sir Change my support infinity box to infinity best dongle...
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Old 02-04-2019, 09:42   #12 (permalink)
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Quote:
Originally Posted by khurram_shahzad View Post
i have infinity best dongle please transfer my activation and support to Infinty Best Dongle
I am afraid it's impossible to make this kind of transfer.


Please see an information about activation transfer - https://www.infinity-box.com/doc/?r=20
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Old 02-04-2019, 09:50   #13 (permalink)
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please give me reseler contact in Lahore-Pakistan Region. and what is estimate price of new card...
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Old 02-04-2019, 09:54   #14 (permalink)
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Hello
I have a similar problem
how much would it cost to replace the card with a new one?
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Old 02-04-2019, 20:07   #15 (permalink)
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Quote:
Originally Posted by khurram_shahzad View Post
please give me reseler contact in Lahore-Pakistan Region. and what is estimate price of new card...
Sellers - https://www.infinity-box.com/buy/


estimated price for Infinity [BEST] dongle - https://www.infinity-box.com/price.php
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