Infinity Box Firmware Update Problem I have Infinity Box But coz of box problem i used infinity box card in infinity cdma card reader. But when i active Infinitysam and try to update firmware update its say wrong dongle use and update failed and say Your account is temporary suspended. I repair myInfinity Box today and try to update again but same problem. Here is log information: === DongleManager [Infinity] v1.70 [01-Aug-17 16:18:01] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00016C0700001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 79306C07 Firmware version: 0136.02 === Process started: 01-Aug-17 16:18:05 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 Please solve my problem infinity team. Thanks, B.Uttam |
Updat now with original Infinity hardware. |
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Here is log: === DongleManager [Infinity] v1.70 [01-Aug-17 16:54:07] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00016C0700001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 79306C07 Firmware version: 0136.02 === Process started: 01-Aug-17 16:54:11 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 01-Aug-17 16:55:38 === === DongleManager [Infinity] v1.70 [01-Aug-17 16:55:38] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00016C0700001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 79306C07 Firmware version: 0136.02 => Activations: - 00: Infinity-Box/Dongle v.0136 - 04: Pin-Finder Adapter - 07: module #07 B.R., B.Uttam |
It's always good idea to use original hardware for smart-card update process. |
=== DongleManager [Infinity] v1.70 [2017-08-02 14:18:12] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Axalto e-gate 0 HWID: 0001DDB4FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 0986DDB4 Firmware version: 0128.02 === Process started: 2017-08-02 14:18:17 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! but CM2 display pls update firmware.. |
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WBR sahil2000ind |
Hello, Time to Renew support. Check dongle support validity date. How to check here https://www.infinity-box.com/doc.php?id=17 If Expired contact your Neareast Resseller for Support Renewal. |
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What is your Support Validity Date ? How to check - http://www.infinity-box.com/doc/?r=17 If support is expired - please contact to any seller and renew support. |
=== DongleManager [Infinity] v1.72 [24-05-18 13.20.51] === Searching... Card-Reader: Generic Usb Smart Card Reader 0 HWID: 000015C711384082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 9D9A15C7 Firmware version: 0136.02 === Process started: 24-05-18 13.20.52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 support renewd already help me..... |
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