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Old 08-01-2017, 13:16   #1 (permalink)
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Infinity Box Firmware Update Problem


I have Infinity Box But coz of box problem i used infinity box card in infinity cdma card reader. But when i active Infinitysam and try to update firmware update its say wrong dongle use and update failed and say Your account is temporary suspended. I repair myInfinity Box today and try to update again but same problem.

Here is log information:

=== DongleManager [Infinity] v1.70 [01-Aug-17 16:18:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00016C0700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 79306C07
Firmware version: 0136.02
=== Process started: 01-Aug-17 16:18:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

Please solve my problem infinity team.

Thanks,

B.Uttam
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Old 08-01-2017, 13:22   #2 (permalink)
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Updat now with original Infinity hardware.
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Old 08-01-2017, 13:27   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Updat now with original Infinity hardware.
Thanks sir. my problem solve.

Here is log:

=== DongleManager [Infinity] v1.70 [01-Aug-17 16:54:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00016C0700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 79306C07
Firmware version: 0136.02
=== Process started: 01-Aug-17 16:54:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 01-Aug-17 16:55:38 ===
=== DongleManager [Infinity] v1.70 [01-Aug-17 16:55:38] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00016C0700001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 79306C07
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
- 07: module #07

B.R.,

B.Uttam
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Old 08-01-2017, 13:50   #4 (permalink)
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It's always good idea to use original hardware for smart-card update process.
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Old 08-02-2017, 14:21   #5 (permalink)
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=== DongleManager [Infinity] v1.70 [2017-08-02 14:18:12] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0001DDB4FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0986DDB4
Firmware version: 0128.02
=== Process started: 2017-08-02 14:18:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
but CM2 display pls update firmware..
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Old 08-02-2017, 14:33   #6 (permalink)
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Quote:
Originally Posted by gsmline View Post
=== DongleManager [Infinity] v1.70 [2017-08-02 14:18:12] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0001DDB4FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0986DDB4
Firmware version: 0128.02
=== Process started: 2017-08-02 14:18:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
but CM2 display pls update firmware..
U NEED U RENEW URE SUPPORT PERIOD

WBR
sahil2000ind
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Old 08-02-2017, 14:36   #7 (permalink)
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Hello,
Time to Renew support.
Check dongle support validity date.
How to check here https://www.infinity-box.com/doc.php?id=17
If Expired contact your Neareast Resseller for Support Renewal.
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Old 08-02-2017, 22:52   #8 (permalink)
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Quote:
Originally Posted by gsmline View Post
=== DongleManager [Infinity] v1.70 [2017-08-02 14:18:12] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0001DDB4FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0986DDB4
Firmware version: 0128.02
=== Process started: 2017-08-02 14:18:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
but CM2 display pls update firmware..
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired - please contact to any seller and renew support.
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Old 05-24-2018, 09:53   #9 (permalink)
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=== DongleManager [Infinity] v1.72 [24-05-18 13.20.51] ===
Searching...
Card-Reader: Generic Usb Smart Card Reader 0
HWID: 000015C711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9D9A15C7
Firmware version: 0136.02
=== Process started: 24-05-18 13.20.52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

support renewd already help me.....
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Old 05-28-2018, 11:27   #10 (permalink)
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Quote:
Originally Posted by shahinkp View Post
=== DongleManager [Infinity] v1.72 [24-05-18 13.20.51] ===
Searching...
Card-Reader: Generic Usb Smart Card Reader 0
HWID: 000015C711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9D9A15C7
Firmware version: 0136.02
=== Process started: 24-05-18 13.20.52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

support renewd already help me.....
What was the reason to trace USB protocol ?
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