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08-01-2017, 12:16
| #1 (permalink) |
| No Life Poster   Join Date: Jun 2007 Location: India
Posts: 1,690
Member: 523972 Status: Offline Sonork: 100.1596548 Thanks Meter: 1,259 | Infinity Box Firmware Update Problem Here is log information: === DongleManager [Infinity] v1.70 [01-Aug-17 16:18:01] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00016C0700001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 79306C07 Firmware version: 0136.02 === Process started: 01-Aug-17 16:18:05 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 Please solve my problem infinity team. Thanks, B.Uttam |
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08-01-2017, 12:27
| #3 (permalink) | |
| No Life Poster Join Date: Jun 2007 Location: India
Posts: 1,690
Member: 523972 Status: Offline Sonork: 100.1596548 Thanks Meter: 1,259 | Quote:
Here is log: === DongleManager [Infinity] v1.70 [01-Aug-17 16:54:07] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00016C0700001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 79306C07 Firmware version: 0136.02 === Process started: 01-Aug-17 16:54:11 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 01-Aug-17 16:55:38 === === DongleManager [Infinity] v1.70 [01-Aug-17 16:55:38] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00016C0700001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 79306C07 Firmware version: 0136.02 => Activations: - 00: Infinity-Box/Dongle v.0136 - 04: Pin-Finder Adapter - 07: module #07 B.R., B.Uttam | |
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08-01-2017, 12:50
| #4 (permalink) |
| Product Manager  Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | It's always good idea to use original hardware for smart-card update process. |
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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08-02-2017, 13:21
| #5 (permalink) |
| Freak Poster  Join Date: May 2003 Location: Poland Age: 46
Posts: 397
Member: 27843 Status: Offline Sonork: 100.1646294 Thanks Meter: 26 | === DongleManager [Infinity] v1.70 [2017-08-02 14:18:12] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Axalto e-gate 0 HWID: 0001DDB4FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 0986DDB4 Firmware version: 0128.02 === Process started: 2017-08-02 14:18:17 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today ! but CM2 display pls update firmware.. |
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08-02-2017, 13:33
| #6 (permalink) | |
| No Life Poster  Join Date: Apr 2006 Location: INDIA Age: 38
Posts: 5,596
Member: 269044 Status: Offline Sonork: 100.1590584 Thanks Meter: 3,949 | Quote:
WBR sahil2000ind | |
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| The Following User Says Thank You to sahil2000ind For This Useful Post: |
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08-02-2017, 13:36
| #7 (permalink) |
| No Life Poster  Join Date: Dec 2004 Location: Uganda Age: 45
Posts: 2,920
Member: 96478 Status: Offline Sonork: 100.1674604 Thanks Meter: 1,420 | Hello, Time to Renew support. Check dongle support validity date. How to check here https://www.infinity-box.com/doc.php?id=17 If Expired contact your Neareast Resseller for Support Renewal. |
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| The Following User Says Thank You to Kirumira For This Useful Post: |
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08-02-2017, 21:52
| #8 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
What is your Support Validity Date ? How to check - http://www.infinity-box.com/doc/?r=17 If support is expired - please contact to any seller and renew support. | |
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05-24-2018, 08:53
| #9 (permalink) |
| Junior Member Join Date: May 2005
Posts: 30
Member: 145570 Status: Offline Thanks Meter: 3 | === DongleManager [Infinity] v1.72 [24-05-18 13.20.51] === Searching... Card-Reader: Generic Usb Smart Card Reader 0 HWID: 000015C711384082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 9D9A15C7 Firmware version: 0136.02 === Process started: 24-05-18 13.20.52 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 support renewd already help me..... |
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05-28-2018, 10:27
| #10 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,472
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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