Infinity Box Problem...... - GSM-Forum

cpu_jeff · 06-08-2011, 12:56

I bought my new infinity box few days ago, i have been successfully install box/dongle driver, but my problem is everytime i open some application my computer shuts down authomaticay and restart.... i tried some new versions like "Infinity setupmain v_2.15a, v_2.17a , and 2.19 c" but still the same problem my computer restart automaticaly when i run application.....

Pls.... help.....

PASSIONATE_BOYS · 06-08-2011, 13:25

Looks like driver problem, uninstall driver, restart pc and Download and install Smart-Card (e-gate) and FTDI drivers
In case of any problems use "old good" e-gate Drivers
For separate dongles with card-readers similar to PKey use PKey Drivers

Wr.

baldev · 06-08-2011, 13:30

This is com port problem.boot windows in safe mode and remove Infinity driver and com port from device manager.reboot in normal mode attach infinity and install latest driver.

YellowBoss · 06-09-2011, 01:03

Quote:

Originally Posted by cpu_jeff

I bought my new infinity box few days ago, i have been successfully install box/dongle driver, but my problem is everytime i open some application my computer shuts down authomaticay and restart.... i tried some new versions like "Infinity setupmain v_2.15a, v_2.17a , and 2.19 c" but still the same problem my computer restart automaticaly when i run application.....

Pls.... help.....

it looks like you have to re-install FTDI drivers.

Where to get latest FTDI drivers:
1. latest FTDI VCP drivers is here: Virtual COM Port Drivers

How to re-install FTDI drivers in case of any problems or conflicts with another boxes:
1. disconnect box from PC
2. uninstall FTDI drivers: C:\Windows\system32\ftdiunin.exe
3. reboot PC
4. connect box to PC and install FTDI drivers from Infintiy-Box package or from Virtual COM Port Drivers

cpu_jeff · 06-17-2011, 12:42

Quote:

Originally Posted by YellowBoss

it looks like you have to re-install FTDI drivers.

Where to get latest FTDI drivers:
1. latest FTDI VCP drivers is here: Virtual COM Port Drivers

How to re-install FTDI drivers in case of any problems or conflicts with another boxes:
1. disconnect box from PC
2. uninstall FTDI drivers: C:\Windows\system32\ftdiunin.exe
3. reboot PC
4. connect box to PC and install FTDI drivers from Infintiy-Box package or from Virtual COM Port Drivers

thanks sir for the advice, but i fixed my problem by formating my windows.... Go infinity team!!!!!......

**InfinitySupport** · 06-18-2011, 23:19

yes, reinstall Windows may helps too, but in case of FTDI drivers problems our instruction should helps too, and much faster in compare with Windows re-installation.

btcoolmi · 06-19-2011, 14:29

please i have infinity box but when i conect and select MModule the box give in screen RANGE CHECH ERROR i reinstall all and change the computer nothing change i need the solution please.

**InfinitySupport** · 06-19-2011, 18:49

Quote:

Originally Posted by btcoolmi

please i have infinity box but when i conect and select MModule the box give in screen RANGE CHECH ERROR i reinstall all and change the computer nothing change i need the solution please.

please, post here (or send to [email protected]) screenshot with error.

06-08-2011, 12:56	#1 (permalink)
cpu_jeff Junior Member Join Date: Dec 2010 Location: Malasiqui, Pangasinan Age: 44 Posts: 17 Member: 1471801 Status: Offline Sonork: e5287cca9eb099111331c5e43 Thanks Meter: 0	Infinity Box Problem...... I bought my new infinity box few days ago, i have been successfully install box/dongle driver, but my problem is everytime i open some application my computer shuts down authomaticay and restart.... i tried some new versions like "Infinity setupmain v_2.15a, v_2.17a , and 2.19 c" but still the same problem my computer restart automaticaly when i run application..... Pls.... help.....

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06-08-2011, 13:25	#2 (permalink)
PASSIONATE_BOYS No Life Poster Join Date: Jul 2007 Location: Infinity-Box Support- Posts: 9,321 Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361	Looks like driver problem, uninstall driver, restart pc and Download and install Smart-Card (e-gate) and FTDI drivers In case of any problems use "old good" e-gate Drivers For separate dongles with card-readers similar to PKey use PKey Drivers Wr.

06-08-2011, 13:30	#3 (permalink)
baldev No Life Poster Join Date: Jun 2005 Location: Punjab , INDIA Posts: 1,260 Member: 153805 Status: Offline Thanks Meter: 325	This is com port problem.boot windows in safe mode and remove Infinity driver and com port from device manager.reboot in normal mode attach infinity and install latest driver.

06-18-2011, 23:19	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	yes, reinstall Windows may helps too, but in case of FTDI drivers problems our instruction should helps too, and much faster in compare with Windows re-installation.

06-19-2011, 14:29	#7 (permalink)
btcoolmi Insane Poster Join Date: Jan 2010 Location: PARIS Posts: 91 Member: 1216581 Status: Offline Sonork: btcoolmi Thanks Meter: 3	please i have infinity box but when i conect and select MModule the box give in screen RANGE CHECH ERROR i reinstall all and change the computer nothing change i need the solution please.