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Old 04-10-2008, 18:03   #1 (permalink)
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Infinity-Box Serial Number (S/N) is your key to Infinity-Box support...


plz activaitme box i can't entre support area ,
i send e-mailto you but at thise time i can't entre
that my box info

Dongle serial No (S/N): ******x
Firmware version: 010C.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 001F v.0207
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63695D

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle





thanks alot

Last edited by InfinitySupport; 04-10-2008 at 18:11. Reason: S/N deleted
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Old 04-10-2008, 18:10   #2 (permalink)
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@monamona
You can upgrade dongle now.

Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support.

@All
I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today.
I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked.

Thank you for understanding !
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Old 04-10-2008, 18:15   #3 (permalink)
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thanks infinitydupport
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Old 04-10-2008, 19:26   #4 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
@monamona
You can upgrade dongle now.

Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support.

@All
I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today.
I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked.

Thank you for understanding !

i think that should be made sticky.
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Old 04-11-2008, 04:32   #5 (permalink)
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Dear Friend,

Due to a lot of requests from Infinity-Box users to stop personal data (f.e. Infinity-Box S/N etc.) sharing by Infinity-Box users and a huge number of requests to make this thread "sticky" we must do this thread "sticky".
So it was done...

I think everybody understand that Infinity-Box S/N is your key to get support, ask help from support persons etc. etc., so we hope that everybody agree that it's good idea to keep your presonal data in safe place and don't publish it for public use without any serious reason.

In case of any problems that required to give Infinity-Box S/N to support persons (f.e. login problems etc.) please, use support e-mail instead of post private data in public support forum:
[email protected]
[email protected]

Thank you for understanding and cooperation !
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Old 04-17-2008, 09:29   #6 (permalink)
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thank you ınfınıty team You are every where
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Old 06-01-2008, 19:30   #7 (permalink)
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Quote:
Originally Posted by monamona View Post
plz activaitme box i can't entre support area ,
i send e-mailto you but at thise time i can't entre
that my box info

Dongle serial No (S/N): ******x
Firmware version: 010C.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 001F v.0207
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63695D

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle





thanks alot
i also ve the same proble----


Dongle serial No (S/N): *********x
Firmware version: 010F.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 0016 v.0121
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63285C

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle firmware.


pls help
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Old 06-01-2008, 19:35   #8 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
@monamona
You can upgrade dongle now.

Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support.

@All
I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today.
I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked.

Thank you for understanding !
i agree with but i hope this thread will not be your annoucment window i hope you make big annouce in special thread cause some users will be victims of ignorance
regards
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Old 06-01-2008, 20:24   #9 (permalink)
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Quote:
Originally Posted by albert maren View Post
i also ve the same proble----


Dongle serial No (S/N): *********x
Firmware version: 010F.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 0016 v.0121
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63285C

- If you can't login into support area: send e-mail with this info to [email protected]

pls help

Please, read text that selected with red color.

Thank you for your kind attention to text that you have read in DongleManager log window !
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Old 06-01-2008, 20:26   #10 (permalink)
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Quote:
Originally Posted by GSM Deals View Post
i agree with but i hope this thread will not be your annoucment window i hope you make big annouce in special thread cause some users will be victims of ignorance
regards

Special threads was created already ten or twenty times. Let's current thread will be the final one.

I think that 10-20 real examples of blocked dongles will make more noice than my ten thousands posts in this forum.
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Old 08-14-2009, 05:36   #11 (permalink)
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my dongle is xxxx shown this message from 2 days back , dongle is block error#65 please help me, thank you.

Last edited by InfinitySupport; 08-15-2009 at 22:27. Reason: S/N deleted
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Old 08-14-2009, 08:19   #12 (permalink)
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Quote:
Originally Posted by hari1234 View Post
my dongle is 3****** shown this message from 2 days back , dongle is block error#65 please help me, thank you.
http://forum.gsmhosting.com/vbb/show....php?p=4744383

R U Plaaning for ur dongle Ban!!!!

If you can't login into support area: send e-mail with this info to [email protected]

Regards
Shubhanshu
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Old 08-15-2009, 22:30   #13 (permalink)
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Quote:
Originally Posted by hari1234 View Post
my dongle is xxxx shown this message from 2 days back , dongle is block error#65 please help me, thank you.
Hello,

Thank you very much for your total ignorance of all our request and advices !

We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum
, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and this: http://www./showthread.php?t=524023
and this: help me my infinity dosent whork how to solve

Why you need to keep your private data safe: Important information for all Infinity-Box users regarding e-mail support

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !
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Old 11-13-2009, 20:46   #14 (permalink)
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Dongle serial No (S/N):
Firmware version: 0112.02
Dongle identification data is damaged, error code #65
"UK edition" status: On
Last launched application: 0001 v.0164
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 5D6000

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.
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Old 11-17-2009, 15:26   #15 (permalink)
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How to repair "Error code #32, #65":

. uninstall any kind of usb-sharing software
. reboot PC
. make "Read S/N" operation via DongleManager
. contact to [email protected] and explain the problem so detailed as possible, attach full dongle details in your mail
. after you have got a confirmation that your dongle is not blocked forever (hope you will be able to get this confirmation): upgrade your dongle firmware with DongleManager
. never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !
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