Infinity-Box Serial Number (S/N) is your key to Infinity-Box support... - GSM-Forum

.:Mahmoud El-masy:. · 04-10-2008, 17:03

plz activaitme box i can't entre support area ,
i send e-mailto you but at thise time i can't entre
that my box info

Dongle serial No (S/N): ******x
Firmware version: 010C.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 001F v.0207
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63695D

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle

thanks alot

**InfinitySupport** · 04-10-2008, 17:10

@monamona
You can upgrade dongle now.

Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support.

@All
I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today.
I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked.

Thank you for understanding !

.:Mahmoud El-masy:. · 04-10-2008, 17:15

thanks infinitydupport

huzsolt · 04-10-2008, 18:26

Quote:

Originally Posted by InfinitySupport

@monamona
You can upgrade dongle now.

Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support.

@All
I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today.
I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked.

Thank you for understanding !

i think that should be made sticky.

**InfinitySupport** · 04-11-2008, 03:32

Dear Friend,

Due to a lot of requests from Infinity-Box users to stop personal data (f.e. Infinity-Box S/N etc.) sharing by Infinity-Box users and a huge number of requests to make this thread "sticky" we must do this thread "sticky".
So it was done...

I think everybody understand that Infinity-Box S/N is your key to get support, ask help from support persons etc. etc., so we hope that everybody agree that it's good idea to keep your presonal data in safe place and don't publish it for public use without any serious reason.

In case of any problems that required to give Infinity-Box S/N to support persons (f.e. login problems etc.) please, use support e-mail instead of post private data in public support forum:
[email protected]
[email protected]

Thank you for understanding and cooperation !

RaSkAl01 · 04-17-2008, 08:29

thank you ınfınıty team You are every where

albert maren · 06-01-2008, 18:30

Quote:

Originally Posted by monamona

plz activaitme box i can't entre support area ,
i send e-mailto you but at thise time i can't entre
that my box info

Dongle serial No (S/N): ******x
Firmware version: 010C.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 001F v.0207
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63695D

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle

thanks alot

i also ve the same proble----

Dongle serial No (S/N): *********x
Firmware version: 010F.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 0016 v.0121
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63285C

- If you can't login into support area: send e-mail with this info to [email protected]
- If you have problems during start software at first time: upgrade dongle firmware.

pls help

GSM Deals · 06-01-2008, 18:35

Quote:

Originally Posted by InfinitySupport

@monamona
You can upgrade dongle now.

Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support.

@All
I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today.
I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked.

Thank you for understanding !

i agree with but i hope this thread will not be your annoucment window i hope you make big annouce in special thread cause some users will be victims of ignorance
regards

**InfinitySupport** · 06-01-2008, 19:24

Quote:

Originally Posted by albert maren

i also ve the same proble----

Dongle serial No (S/N): *********x
Firmware version: 010F.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 0016 v.0121
Support area: http://www.infinity-box.com
- Username:
- Password:
Probably dongle data damaged, contact to support !
Dongle parameters checksum: 63285C

- If you can't login into support area: send e-mail with this info to [email protected]

pls help

Please, read text that selected with red color.

Thank you for your kind attention to text that you have read in DongleManager log window !

**InfinitySupport** · 06-01-2008, 19:26

Quote:

Originally Posted by GSM Deals

i agree with but i hope this thread will not be your annoucment window i hope you make big annouce in special thread cause some users will be victims of ignorance
regards

Special threads was created already ten or twenty times. Let's current thread will be the final one.

I think that 10-20 real examples of blocked dongles will make more noice than my ten thousands posts in this forum.

hari1234 · 08-14-2009, 04:36

my dongle is xxxx shown this message from 2 days back , dongle is block error#65 please help me, thank you.

Shubhanshu~ · 08-14-2009, 07:19

Quote:

Originally Posted by hari1234

my dongle is 3****** shown this message from 2 days back , dongle is block error#65 please help me, thank you.

http://forum.gsmhosting.com/vbb/show....php?p=4744383

R U Plaaning for ur dongle Ban!!!!

If you can't login into support area: send e-mail with this info to [email protected]

Regards
Shubhanshu

**InfinitySupport** · 08-15-2009, 21:30

Quote:

Originally Posted by hari1234

my dongle is xxxx shown this message from 2 days back , dongle is block error#65 please help me, thank you.

Hello,

Thank you very much for your total ignorance of all our request and advices !

We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and this: http://www./showthread.php?t=524023
and this: http://forum.gsmhosting.com/vbb/showthread.php?t=653644

Why you need to keep your private data safe: http://forum.gsmhosting.com/vbb/showthread.php?t=664214

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !

basbosa_3omry · 11-13-2009, 20:46

Dongle serial No (S/N):
Firmware version: 0112.02
Dongle identification data is damaged, error code #65
"UK edition" status: On
Last launched application: 0001 v.0164
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 5D6000

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

**InfinitySupport** · 11-17-2009, 15:26

How to repair "Error code #32, #65":

. uninstall any kind of usb-sharing software
. reboot PC
. make "Read S/N" operation via DongleManager
. contact to [email protected] and explain the problem so detailed as possible, attach full dongle details in your mail
. after you have got a confirmation that your dongle is not blocked forever (hope you will be able to get this confirmation): upgrade your dongle firmware with DongleManager
. never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !

04-10-2008, 17:03	#1 (permalink)
.:Mahmoud El-masy:. Freak Poster Join Date: Mar 2007 Location: _-_-_-_-____---___---____--- Posts: 416 Member: 459407 Status: Offline Sonork: 100.110689 Thanks Meter: 164	Infinity-Box Serial Number (S/N) is your key to Infinity-Box support... plz activaitme box i can't entre support area , i send e-mailto you but at thise time i can't entre that my box info Dongle serial No (S/N): *****x Firmware version: 010C.02 Smart-card status: activated "UK edition" status: Off Last launched application: 001F v.0207 Support area: http://www.infinity-box.com - Username: - Password: Probably dongle data damaged, contact to support ! Dongle parameters checksum: 63695D - If you can't login into support area: send e-mail with this info to [email protected] - If you have problems during start software at first time: upgrade dongle thanks alot Last edited by InfinitySupport; 04-10-2008 at 17:11. Reason: S/N deleted*

08-14-2009, 04:36	#11 (permalink)
hari1234 Junior Member Join Date: Mar 2008 Location: Bhaktapur ,suryabinayak, NEPAL Posts: 9 Member: 729308 Status: Offline Thanks Meter: 1	my dongle is xxxx shown this message from 2 days back , dongle is block error#65 please help me, thank you. Last edited by InfinitySupport; 08-15-2009 at 21:27. Reason: S/N deleted

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04-10-2008, 17:10	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@monamona You can upgrade dongle now. Next time never post in forum serial numbers to avoid blocked dongles, send e-mail to support. @All I think it's time to be little bit strong and block all S/Ns that will be published in this forum, so we start to make so from today. I hope everybody understand us and stop to post dongles details for public use, in other case be noted that your dongles will be blocked. Thank you for understanding !

04-10-2008, 17:15	#3 (permalink)
.:Mahmoud El-masy:. Freak Poster Join Date: Mar 2007 Location: _-_-_-_-____---___---____--- Posts: 416 Member: 459407 Status: Offline Sonork: 100.110689 Thanks Meter: 164	thanks infinitydupport

04-11-2008, 03:32	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Dear Friend, Due to a lot of requests from Infinity-Box users to stop personal data (f.e. Infinity-Box S/N etc.) sharing by Infinity-Box users and a huge number of requests to make this thread "sticky" we must do this thread "sticky". So it was done... I think everybody understand that Infinity-Box S/N is your key to get support, ask help from support persons etc. etc., so we hope that everybody agree that it's good idea to keep your presonal data in safe place and don't publish it for public use without any serious reason. In case of any problems that required to give Infinity-Box S/N to support persons (f.e. login problems etc.) please, use support e-mail instead of post private data in public support forum: [email protected] [email protected] Thank you for understanding and cooperation !

04-17-2008, 08:29	#6 (permalink)
RaSkAl01 Registered User Join Date: Jul 2007 Location: adana Age: 44 Posts: 690 Member: 557525 Status: Offline Thanks Meter: 67	thank you ınfınıty team You are every where

11-13-2009, 20:46	#14 (permalink)
basbosa_3omry Junior Member Join Date: Jan 2008 Posts: 7 Member: 687780 Status: Offline Thanks Meter: 0	Dongle serial No (S/N): Firmware version: 0112.02 Dongle identification data is damaged, error code #65 "UK edition" status: On Last launched application: 0001 v.0164 Support area: http://www.infinity-box.com - Username: - Password: Dongle parameters checksum: 5D6000 Probably Dongle data is damaged, contact to support ! - If you can't login into support area: contact to [email protected] - If you have problems during start software at first time: upgrade Dongle firmware.

11-17-2009, 15:26	#15 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	How to repair "Error code #32, #65": . uninstall any kind of usb-sharing software . reboot PC . make "Read S/N" operation via DongleManager . contact to [email protected] and explain the problem so detailed as possible, attach full dongle details in your mail . after you have got a confirmation that your dongle is not blocked forever (hope you will be able to get this confirmation): upgrade your dongle firmware with DongleManager . never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !