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Old 11-12-2016, 09:53   #1 (permalink)
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Unhappy infinity box smart card driver not showing


dear infinity team please solve my problem box take only port n serial bus driver its are not showing smart card driver and box not found smart card driver
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Old 11-12-2016, 11:18   #2 (permalink)
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Hello,

- Run DongleManager
- Read Box/Dongle serial number (S/N)

DongleManager - http://www.infinity-box.com/support/?r=5

Send us text.
DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-14-2016, 08:36   #3 (permalink)
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not done

Quote:
Originally Posted by YellowBoss View Post
Hello,

- Run DongleManager
- Read Box/Dongle serial number (S/N)

DongleManager - http://www.infinity-box.com/support/?r=5

Send us text.
DO NOT send screenshot/video but copy/paste text from software window !
DongleManager [Infinity-Box] v1.67 [14-11-2016 13:00:51]
PC HWID: FF2F050EDF959F67CA988456D020293C
Scanning...
Dongle can't be found:
Card with specified AID is not found

dear infinity team this is the error for infinity box when i m trying to update from dongle manager because box not taking samrt card driver and not showing also in device manager........what is the problem can u explain me .....it shows only smart card not found
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Old 11-14-2016, 08:52   #4 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 14-11-2016 13:15:31 ----------
DongleManager [Infinity-Box] v1.67 [14-11-2016 13:15:31]
PC HWID: FF2F050EDF959F67CA988456D020293C
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000138BB00001942
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
dear team when i opened infinity box n remove n plug in smart card ....then after doing that it gives me that error on dongle manager...please help
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Old 11-14-2016, 20:26   #5 (permalink)
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Quote:
Originally Posted by mintu4200 View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 14-11-2016 13:15:31 ----------
DongleManager [Infinity-Box] v1.67 [14-11-2016 13:15:31]
PC HWID: FF2F050EDF959F67CA988456D020293C
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000138BB00001942
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
dear team when i opened infinity box n remove n plug in smart card ....then after doing that it gives me that error on dongle manager...please help
Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME



- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 11-16-2016, 08:25   #6 (permalink)
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Thumbs down

Quote:
Originally Posted by InfinityHelp View Post
Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME



- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
this is not proper ur support ...can u explain what should i do instead of update dongle firmware because i tried it many time but when smart card not showing in pc then how can i update it.....
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Old 11-17-2016, 19:23   #7 (permalink)
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What happened infinity team where are you.... I am waiting for ur support.....

Sent from my Redmi Note 3 using Tapatalk
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Old 11-17-2016, 21:05   #8 (permalink)
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Quote:
Originally Posted by mintu4200 View Post
this is not proper ur support ...can u explain what should i do instead of update dongle firmware because i tried it many time but when smart card not showing in pc then how can i update it.....
this is not proper your answer
can u explain how can you read dongle details with dongle manager if dongle not detected by pc ?
did you possted fake log text or what ?
did you tried update dongle as per instruction given to you days ago ?
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Old 11-17-2016, 21:59   #9 (permalink)
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i am facing a similar issue. please help
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Old 11-17-2016, 22:28   #10 (permalink)
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Quote:
Originally Posted by Togbe Djakpata View Post
i am facing a similar issue. please help
could you please explain your similar issue in details.
Thank you !
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Old 11-18-2016, 03:20   #11 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
could you please explain your similar issue in details.
Thank you !
Old Shell v 2.20 no issue more.......card automatic find v v1.58 ok

Last edited by haseebkakar; 11-18-2016 at 03:30.
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Old 11-18-2016, 04:01   #12 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
could you please explain your similar issue in details.
Thank you !

Please a have posted my version of my problem. I must add that i am having the same issue that Safyan Sufi is having and i have also tried all the things that he has done to solve the problem but non is working.
When i tried to upgrade the smart card in another smart cad reader, i keep getting 'transmit error'
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Old 11-18-2016, 08:31   #13 (permalink)
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Arrow

Quote:
Originally Posted by YellowBoss View Post
this is not proper your answer
can u explain how can you read dongle details with dongle manager if dongle not detected by pc ?
did you possted fake log text or what ?
did you tried update dongle as per instruction given to you days ago ?
HELLO,

Now can u telll me is it hardware issue or smart card error.......if u
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Old 11-18-2016, 10:33   #14 (permalink)
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Thumbs up Problem solve

DEAR INFINITY TEAM,
I HAD problem with my old infinity box now I Solved my problem my self.....n without any ur support

Here are some screen shots....n method For other users whom face that problem
First a fall remove ur smart card from old box or dongle

and put in another dongle type of nokia best
After that if it will show u smart card drivers in device manager then start latest dongle manager setup
after run dongle manager it will be update ur smart card like that sreenshots
AFTER updating smart card u can remove ur smart card from dongle n put in ur old box or dongle n now ur infinity cm2 ready for use with ur old box or dongle

HERE IS SCREENSHOTS OF MY OLD BOX N NOKIA BEST DONGLE WHICH THRU I UPDATED MY INFINITY SMART CARD CARD
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Old 11-18-2016, 22:15   #15 (permalink)
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Quote:
Originally Posted by Togbe Djakpata View Post
Please a have posted my version of my problem. I must add that i am having the same issue that Safyan Sufi is having and i have also tried all the things that he has done to solve the problem but non is working.
When i tried to upgrade the smart card in another smart cad reader, i keep getting 'transmit error'
Dear Sir,

Could you please explain your similar issue in details, write all your steps, post log text etc.
Thank you !
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