Infinity Box Smartcard not working

[ajaystarin]

Dear Sir,
I am using infinity box since last 9-10 year. I have SPT, Hua, cdma, best, pin finder adaptor activations in my main infinity box, I also renew my support for two years recently. My infinity box serial no. is 08C6????.
Now my problem is my infinity box software not open, like cm2mtk, cm2spd, error is dongle is not connected, i try to change 2-3 smart card reader but same issue. I recently update dongle firmware in cm2mtk v1.53 as it ask to update dongle firmware, which update successfully, log below


Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 47 sec
Last APDU: 7 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 24-Jul-16 11:15:10 AM ----------
DongleManager [Infinity-Box] v1.63 [24-Jul-16 11:15:10 AM]
PC HWID: 902588F3A3F9FD09072AC16C1608646C
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001C2B7FF021982
Box/Dongle Serial No (S/N): 08C6????
Firmware version: 0132.02
Activations:
- 00: Main Infinity-Box/Dongle v.0132
- 01: CDMA v.0122
- 03: [BEST] v.0122
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: 0008C6C2B7
- Password:
External Activations:
- SPT-Box
- Hua-Dongle

==== [24-Jul-16 11:16:02 AM] ====

My box work fine after update, but today it give error dongle not found, please help me.
I already email to [email protected], [email protected], [email protected] on 01-08-2016.
but no reply so far

Regards

Ajay Gupta

[PASSIONATE_BOYS]

Hello,
Check your Spam/Junk folder.

Br.
Infinity Box Support Team.

[YellowBoss]

@ajaystarin
Who must give you an answer now ?
One of that three e-mail supporters or another one supporter via forum ?

[MR DON]

Uninstall rokey driver and download smart card driver of nck dongle from google on that you will find rokaey driver install that will work fine for you tested !!

[dozygsm]

please i need help my pc had problems an i formatted it but i keep getting this error message each time i try to install best <exe manipulated or corrupted and will not work anymore obtain new version from infinitybestcom solution>

[YellowBoss]

Originally Posted by dozygsm

please i need help my pc had problems an i formatted it but i keep getting this error message each time i try to install best <exe manipulated or corrupted and will not work anymore obtain new version from infinitybestcom solution>

Check your PC and remove viruses !
Download and install latest BEST version.

[ajaystarin]

Originally Posted by YellowBoss

Check your PC and remove viruses !
Download and install latest BEST version.

SIR

my infinity smartcard not detected at all, already try in three different pcs, windows xp, 7 & 10, same issue even not getting smartcard info in dongle manager. I think my smart card problem, please solve the issue, need yr help urgently, can u please check remotely.

[YellowBoss]

Originally Posted by ajaystarin

SIR

my infinity smartcard not detected at all, already try in three different pcs, windows xp, 7 & 10, same issue even not getting smartcard info in dongle manager. I think my smart card problem, please solve the issue, need yr help urgently, can u please check remotely.

Your database record is locked by supporter. Only one supporter can see your data.
Have you got an answer via e-mail ?

[ajaystarin]

Originally Posted by YellowBoss

Your database record is locked by supporter. Only one supporter can see your data.
Have you got an answer via e-mail ?

No email by supporter, what to do please guide me, i have multiple activation in my main infinity box.

[YellowBoss]

Originally Posted by ajaystarin

No email by supporter, what to do please guide me, i have multiple activation in my main infinity box.

What to do ?

Check your mailbox because our supporter replied to AJAY GUPTA <[email protected]> Mon, Aug 1, 2016 at 9:25 PM

Please next time check your mailbox carefully before say like "no reply from support"

[ajaystarin]

Originally Posted by YellowBoss

What to do ?

Check your mailbox because our supporter replied to AJAY GUPTA <[email protected]> Mon, Aug 1, 2016 at 9:25 PM

Please next time check your mailbox carefully before say like "no reply from support"

dear sir,

email send by supporter may be in spam folder, maybe i delete accidentally, i request you to do needful.

[YellowBoss]

Originally Posted by ajaystarin

dear sir,

email send by supporter may be in spam folder, maybe i delete accidentally, i request you to do needful.

Dear Sir,

"in spam folder" or "i delete accidentally" is not the same as "support do not reply".

I told you already in this thread:

Your database record is locked by supporter. Only one supporter can see your data.

You can check your mailbox once again, find your deleted message or check your spam folder and our supporter reply.

[ajaystarin]

@ YellowBoss

Sir Reply received from infinity support, but one query still pending, they not reply to that query, still waiting. Please reply on me at icq.

[InfinityHelp]

@ajaystarin
First request via forum
Second request via e-mail
Third request via ICQ

Please select only one way for communication to avoid confusion.
Waiting for your kind advice about your preferred communication way

[ajaystarin]

@ InfinityHelp
ok sir please provide me support on forum,
My problem is my smartcard not detected at all , i think totally dead not even recognised by dongle manager 1.64. So i request to infinity support team over email to provide replacement smart card. As multiple activation & some credits map with damaged smart card & also i renew support for two years few months ago. Therefore my smart card in support period. I ready to pay for replacement smartcard cost, but my problem is payment method (paypal) & delivery medium normal post also very delay in shipment from one country to other. So i requested to support team that i will buy new infinity best dongle & transfer activation & credits map to damage smart card to new infinity best dongle. Infinity support team reply me that Yes, this is possible.
Just make sure it is new card. Its serial number should start from "C".

But i confirm from my reseller, he told me that now infinity best smart card serial started with "2".

Can i purchase this? & can you transfer activation to this one. Please confirm me asap.

Thanks