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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-11-2008, 04:20   #1 (permalink)
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ST 60 and Benq E61 dead by infy


helo team...

i'v E61 and St 60 with hang logo..so i try to reset factory still same problem,finally i try to backup eeprom n fullflash,n then i flash with new firmware.BUt phone's dead,i try to flash again but always message error.And try flash with backup file still erroe message.

Whats can i do again ????
please infy team can help me,so explain to me detail file to use repair this.

thanks before
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Old 01-11-2008, 07:59   #2 (permalink)
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Hello,

Don't you think that it's good idea to post log text here ?

Also, if phones was initially hangs and can't be flashed you have a big reason to check phone hardware, f.e. water inside etc.
So my advice: first check phone hardware, charge battery and only then try to flash phone again !
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Old 05-27-2008, 16:55   #3 (permalink)
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What do you Think with this problem? Hardware or Software?

COM5 [VCP0] selected
Device: BenQ E61
Checking data, wait...
Action: flash write
Write: Firmware
Skip: Flex
Skip: Language Pack
Skip: Eeprom
Boot...
Phone should be Switched OFF !
Press Power button now !
Connecting...
Boot Done
Check Connection...
Check Connection Done
Set Baud...
Set Baud Done
Check Flash...
Check Flash Done
Check Parameters...
Check Parameters Done
Check Space...
error: unknown flash chip: 401A:EA00:3FFD:EA00
error: unknown flash chip: 38A4:0000:AD3C:012C
error: unknown flash chip: 65FD:7D43:33E5:5D74
Check Space Fail
Finished, time used: 14 sec
Remove/Install battery now !
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Old 05-27-2008, 18:03   #4 (permalink)
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Hello,

It maybe hardware problem and software problem too (we was informed about similar problem for some working similar phones but never for BenQ).
What is current phone state ? Is it good working or dead phone ?
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