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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-20-2017, 16:56   #1 (permalink)
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Thumbs up infinity box update problem plz help


Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 3/20/2017 7:44:48 PM ----------
DongleManager [Infinity-Box] v1.68 [3/20/2017 7:44:48 PM]
PC HWID: 9C7932A07D4F3FF64D6258B85ED889E3
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00016A4300001942
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Card returned error - 6E00 at 0/117

THIS IS MY PROBLEM PLEASE SIR SOLVE MY PROBLEM I AM VERY UPSET,
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Old 03-20-2017, 18:12   #2 (permalink)
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Hello. For start - stop panic. Send email to support with full log and problem description. Wait for instructions.


from HERE read the full thread 4 PAGES
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Old 03-22-2017, 23:56   #3 (permalink)
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Quote:
Originally Posted by zoiya View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 3/20/2017 7:44:48 PM ----------
DongleManager [Infinity-Box] v1.68 [3/20/2017 7:44:48 PM]
PC HWID: 9C7932A07D4F3FF64D6258B85ED889E3
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00016A4300001942
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Card returned error - 6E00 at 0/117

THIS IS MY PROBLEM PLEASE SIR SOLVE MY PROBLEM I AM VERY UPSET,
please do not create multiple posts/threads but answer to supporter's questions.
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