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Old 06-14-2018, 08:51   #61 (permalink)
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dongle updated but it not launch on windows 10 64bit, nothing happened when i launch it, i not see it in task manager
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Old 06-14-2018, 09:28   #62 (permalink)
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Quote:
Originally Posted by Kuji2013 View Post
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server... plese help me,,,, infinity team...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Report Post
renew support and try now
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Old 06-14-2018, 09:33   #63 (permalink)
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Quote:
Originally Posted by jaffarali View Post
hi to all gsm friends & infinity team my best setup exe v2.29 cannot install comming virus v2.24 good work how to solve this thanks in advance
Hi,
Check your PC for viruses
Download installer again from official support


result ?
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Old 06-14-2018, 09:34   #64 (permalink)
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Quote:
Originally Posted by Kuji2013 View Post
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
You hide dongle details so impossible to help
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Old 06-14-2018, 09:35   #65 (permalink)
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Quote:
Originally Posted by surajnad View Post
Meizu M1 Metal M57A meizu flyme account remove Not support plz add this model i have been trying for three month but not successes
Always post opertaion log text
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Old 06-14-2018, 09:36   #66 (permalink)
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Quote:
Originally Posted by LEENO View Post
dongle updated but it not launch on windows 10 64bit, nothing happened when i launch it, i not see it in task manager
Do you have fault.bin file in folder with software ?
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Old 06-14-2018, 11:01   #67 (permalink)
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---------------------------
Infinity SCR
---------------------------
Dongle Firmware version : v0136



Dongle Firmware version is outdated!

Download "DongleManager" from support and update firmware!
---------------------------
OK
---------------------------
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Old 06-14-2018, 11:58   #68 (permalink)
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=== DongleManager [Infinity] v1.72 [6/14/2018 15:33:06] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000125B37D314082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):
Firmware version: 0136.02
=== Process started: 6/14/2018 15:33:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

pless help me dear team
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Old 06-14-2018, 12:31   #69 (permalink)
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Important Information how to get this update working for you

To use this new update you need to update dongle to latest Firmware version: 0137.02
dongle update will only work for people with renewed support . so if you try to update dongle and you see Server answer:[0007] No updates found for your Smart-Card. DO NOT try more this means you do not have renewed support . You will need to buy CM2 yearly renewed support from your reseller
How to check if your dongle has active paid update HERE
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Old 06-14-2018, 12:36   #70 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have fault.bin file in folder with software ?
no, i even deleted folder and reinstalled but still no launch
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Old 06-14-2018, 16:36   #71 (permalink)
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good updat but

hi
verry good update.
i have one friend who have one infinity box and when he put the smart card inside , the box disconnect or display ''unknow peripheri'' . but without scard it connect, how do in this case?
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Old 06-15-2018, 08:51   #72 (permalink)
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Quote:
Originally Posted by LEENO View Post
no, i even deleted folder and reinstalled but still no launch
Please download and run Sysinternals Process Explorer - https://docs.microsoft.com/en-us/sys...ocess-explorer
Do you see in running process list any kind of sharing/trace or similar process ?
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Old 06-15-2018, 08:52   #73 (permalink)
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Quote:
Originally Posted by roni2 View Post
hi
verry good update.
i have one friend who have one infinity box and when he put the smart card inside , the box disconnect or display ''unknow peripheri'' . but without scard it connect, how do in this case?
Hi,


Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
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Old 06-15-2018, 11:30   #74 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Please download and run Sysinternals Process Explorer - https://docs.microsoft.com/en-us/sys...ocess-explorer
Do you see in running process list any kind of sharing/trace or similar process ?
Process CPU Private Bytes Working Set PID Description Company Name
System Idle Process 97.71 52 K 8 K 0
System 0.23 156 K 24 K 4
Interrupts 0.27 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 484 K 492 K 452
Memory Compression 196 K 21 K 1812
csrss.exe 1 K 2 K 688
wininit.exe 1 K 1 K 792
services.exe 4 K 7 K 868
svchost.exe 940 K 784 K 564 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 9 K 14 K 668 Processo host per servizi di Windows Microsoft Corporation
ShellExperienceHost.exe Suspended 30 K 21 K 6756 Windows Shell Experience Host Microsoft Corporation
SearchUI.exe Suspended 58 K 43 K 1044 Search and Cortana application Microsoft Corporation
WmiPrvSE.exe 2 K 4 K 5972
dllhost.exe 1 K 2 K 10176 COM Surrogate Microsoft Corporation
ApplicationFrameHost.exe 13 K 27 K 7376 Application Frame Host Microsoft Corporation
Microsoft.Photos.exe Suspended 187 K 261 K 7256
SystemSettings.exe Suspended 20 K 47 K 8736 Impostazioni Microsoft Corporation
WmiPrvSE.exe 3 K 9 K 8964
RuntimeBroker.exe 4 K 19 K 6520 Runtime Broker Microsoft Corporation
RuntimeBroker.exe 5 K 20 K 1292 Runtime Broker Microsoft Corporation
dllhost.exe 3 K 11 K 6420 COM Surrogate Microsoft Corporation
WmiPrvSE.exe 2 K 8 K 6296
explorer.exe 16 K 57 K 9952 Esplora risorse Microsoft Corporation
backgroundTaskHost.exe Suspended 15 K 38 K 9556 Background Task Host Microsoft Corporation
dllhost.exe 1 K 6 K 968 COM Surrogate Microsoft Corporation
WUDFHost.exe 2 K 3 K 812
svchost.exe 0.01 5 K 7 K 1084 Processo host per servizi di Windows Microsoft Corporation
svchost.exe < 0.01 2 K 3 K 1128 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 4 K 1276 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 2 K 1352 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 1364 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 4 K 1408 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 6 K 8 K 1420 Processo host per servizi di Windows Microsoft Corporation
taskhostw.exe 3 K 10 K 5272 Processo host per attivitą di Windows Microsoft Corporation
SamsungMagician.exe 20 K 8 K 3828
svchost.exe 2 K 5 K 1444 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 15 K 13 K 1604 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 5 K 1612 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 1684 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 5 K 1692 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 4 K 1704 Processo host per servizi di Windows Microsoft Corporation
sihost.exe 5 K 16 K 4980 Shell Infrastructure Host Microsoft Corporation
igfxCUIService.exe 1 K 2 K 1732 igfxCUIService Module Intel Corporation
svchost.exe 1 K 1 K 1776 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 3 K 1784 Processo host per servizi di Windows Microsoft Corporation
WUDFHost.exe 2 K 2 K 1892
svchost.exe 2 K 3 K 1900 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 5 K 1984 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 4 K 4 K 2024 Processo host per servizi di Windows Microsoft Corporation
svchost.exe < 0.01 9 K 13 K 2060 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 2104 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 7 K 2168 Processo host per servizi di Windows Microsoft Corporation
audiodg.exe 11 K 14 K 2692
svchost.exe 4 K 8 K 2252 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 7 K 2272 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 4 K 2288 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 2 K 2300 Processo host per servizi di Windows Microsoft Corporation
svchost.exe < 0.01 4 K 9 K 2328 Processo host per servizi di Windows Microsoft Corporation
svchost.exe < 0.01 10 K 13 K 2384 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 2 K 2416 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 12 K 13 K 2428 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 8 K 2516 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 5 K 2776 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 2972 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 4 K 8 K 1960 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 3004 Processo host per servizi di Windows Microsoft Corporation
spoolsv.exe < 0.01 10 K 18 K 3164 Applicazione sottosistema spooler Microsoft Corporation
svchost.exe < 0.01 4 K 8 K 3244 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 3 K 3252 Processo host per servizi di Windows Microsoft Corporation
atkexComSvc.exe 7 K 2 K 3392
svchost.exe 2 K 2 K 3436 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 4 K 3444 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 2 K 3452 Processo host per servizi di Windows Microsoft Corporation
dasHost.exe 3 K 9 K 3432
OfficeClickToRun.exe 37 K 37 K 3472 Microsoft Office Click-to-Run (SxS) Microsoft Corporation
svchost.exe 22 K 25 K 3484 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 8 K 15 K 3500 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 3556 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 3580 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 3612 Processo host per servizi di Windows Microsoft Corporation
SecurityHealthService.exe 4 K 6 K 3628 Windows Security Health Service Microsoft Corporation
ss_conn_service.exe < 0.01 1 K 1 K 3636 MSS CS Connectivity Service DEVGURU Co., LTD.
svchost.exe 4 K 12 K 3668 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 0.03 5 K 5 K 3676 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 3688 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 4084 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 1 K 4212 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 3 K 4992 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 2 K 4868 Processo host per servizi di Windows Microsoft Corporation
PresentationFontCache.exe 31 K 10 K 4840 PresentationFontCache.exe Microsoft Corporation
svchost.exe 5 K 13 K 5080 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 7 K 5344 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 2 K 5456 Processo host per servizi di Windows Microsoft Corporation
ctfmon.exe 2 K 7 K 5612
svchost.exe 1 K 2 K 5564 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 7036 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 4 K 7 K 7488 Processo host per servizi di Windows Microsoft Corporation
SearchIndexer.exe 19 K 23 K 8144 Microsoft Windows Search Indexer Microsoft Corporation
svchost.exe 1 K 6 K 8608 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 2 K 8344 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 3 K 4 K 8928 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 1536 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 2968 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 2 K 3 K 8248 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 6 K 8636 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 5 K 6336 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 8 K 9464 Processo host per servizi di Windows Microsoft Corporation
svchost.exe 1 K 7 K 9476 Processo host per servizi di Windows Microsoft Corporation
lsass.exe < 0.01 6 K 10 K 904 Local Security Authority Process Microsoft Corporation
fontdrvhost.exe 1 K 1 K 600
csrss.exe 0.17 2 K 2 K 808
winlogon.exe 2 K 1 K 916
fontdrvhost.exe 4 K 9 K 604
dwm.exe 0.55 42 K 47 K 1188
igfxEM.exe 3 K 3 K 5576 igfxEM Module Intel Corporation
igfxHK.exe 2 K 2 K 5584 igfxHK Module Intel Corporation
explorer.exe 0.08 51 K 89 K 5852 Esplora risorse Microsoft Corporation
XMouseButtonControl.exe 0.04 2 K 3 K 6572
procexp64.exe 0.86 34 K 59 K 7084 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
IEMonitor.exe 0.03 1 K 9 K 3496 Internet Download Manager agent for click monitoring in IE-based browsers Tonec Inc.
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Old 06-15-2018, 16:18   #75 (permalink)
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Try to kill IEMonitor.exe and run CM2 again.
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