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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-18-2018, 15:29   #1 (permalink)
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Box/Dongle misconfiguration. Contact to support !


hello suportters i was trying to update my dongle wen lights when off
when i restart pc and check y updating process was finish i get this

(i have installed flexyhub and uninstall just in case )

reason for dongle update . i get me and huabox activation





== DongleManager [Infinity] v1.72 [18/08/2018 8:20:11] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259E400001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 98DE59E4
Firmware version: 0134.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0134
- 0E: #14
=> Box/Dongle misconfiguration. Contact to support !
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Old 08-19-2018, 08:20   #2 (permalink)
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heres full log of upda tong operation

as i told before i dont have fault.bin cause i dont want to use cm or best software i buy hua activation for my infinity dongle .when i was updating my dongle power went down here is the log that i found





== DongleManager [Infinity] v1.72 [18/08/2018 8:04:10] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000259E400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 98DE59E4
Firmware version: 0134.02
=== Process started: 18/08/2018 8:04:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 46 sec
Last APDU: 24 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server answer:[0002] Client/Server protocol packet length is invalid.
Contact to http://www.infinity-box.com/support/?r=2
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Old 08-19-2018, 13:14   #3 (permalink)
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update dongle firmware once again now
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