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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-17-2016, 07:44   #1 (permalink)
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Unhappy infinity dongle blocked please help


my brother was using umt dongle crack
now my dongle is blocked
i am using infinity since 2008
i don't know what had happened
i contacted support
the said ask my boss.
please say them to unblock
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Old 06-17-2016, 08:17   #2 (permalink)
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Quote:
Originally Posted by mdsadam View Post
my brother was using umt dongle crack
now my dongle is blocked
i am using infinity since 2008
i don't know what had happened
i contacted support
the said ask my boss.
please say them to unblock
Hello, everyone is boss here you also is the boss
why are you using crack?

mail to [email protected]
with log/error dont send screen short
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Old 06-17-2016, 10:05   #3 (permalink)
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did e-mail

but they said to post on forum and ask the boss
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Old 06-17-2016, 11:56   #4 (permalink)
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Quote:
Originally Posted by mdsadam View Post
my brother was using umt dongle crack
now my dongle is blocked
i am using infinity since 2008
i don't know what had happened
i contacted support
the said ask my boss.
please say them to unblock
Dear Sir,

We have told you many times - you have installed special debug software at your PC but you always repeat again and again something like "my brother...". If your brother have made something with your PC you must ask your brother to fix it.
Please discuss situation with your brother and father and then come back here with detailed explanation why do you have debugger running when you use Infinity software.
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Old 06-18-2016, 15:56   #5 (permalink)
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Unhappy its urgent

explained all the matter on email
i using umt crack cause infinity cdma doesn't support the new mobel unlocking
now i have bought one umt dongle too.
i want my dongle to be unblocked what should i do now. please help
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Old 06-18-2016, 20:34   #6 (permalink)
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What is your dongle S/N ?
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Old 06-19-2016, 09:48   #7 (permalink)
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Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 19-06-2016 14:17:25 ----------
DongleManager [Infinity-Box] v1.61 [19-06-2016 14:17:25]
PC HWID: 5EBECCEE20BE4B1FC7C275AF0B771630
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00017148FF021982
Type: inf S/N: 08767148 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged.
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Old 06-19-2016, 10:40   #8 (permalink)
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Quote:
Originally Posted by mdsadam View Post
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 19-06-2016 14:17:25 ----------
DongleManager [Infinity-Box] v1.61 [19-06-2016 14:17:25]
PC HWID: 5EBECCEE20BE4B1FC7C275AF0B771630
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00017148FF021982
Type: inf S/N: 08767148 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged.
- Run DongleManager.exe
- Update Dongle firmware ONLY ONE TIME now
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Old 03-18-2017, 17:17   #9 (permalink)
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DongleManager [Infinity-Box] v1.67 [18/03/2017 11:16:51]
PC HWID: C435440A4E9ACAFC2F4D5D8F1790347A
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003F0E7FF021982
Box/Dongle Serial No (S/N): 3A23F0E7
Firmware version: 0132.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0151
=> Activations:
- 00: Main Infinity-Box/Dongle v.0132
- 03: [BEST] v.0122
Diagnostic Key: 7F2D3F8D77B70951
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Old 03-18-2017, 20:04   #10 (permalink)
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Quote:
Originally Posted by gsmjulius View Post
DongleManager [Infinity-Box] v1.67 [18/03/2017 11:16:51]
PC HWID: C435440A4E9ACAFC2F4D5D8F1790347A
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0003F0E7FF021982
Box/Dongle Serial No (S/N): 3A23F0E7
Firmware version: 0132.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0151
=> Activations:
- 00: Main Infinity-Box/Dongle v.0132
- 03: [BEST] v.0122
Diagnostic Key: 7F2D3F8D77B70951
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 06-08-2018, 18:45   #11 (permalink)
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=== DongleManager [Infinity] v1.72 [08-06-18 23.14.51] ===
Searching...
Card-Reader: Generic Usb Smart Card Reader 0
HWID: 000015C711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9D9A15C7
Firmware version: 0136.02
=== Process started: 08-06-18 23.14.52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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