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Old 12-23-2015, 04:46   #1 (permalink)
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Infinity Dongle error help please!


Hello support team!

I'm new infinity dongle user. I bought last week untill now i can't use CMT2.

When I'm trying to update smart-card i always getting error.

How to fix this? Please help...!!!

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Old 12-23-2015, 06:47   #2 (permalink)
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help please................................
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Old 12-23-2015, 07:05   #3 (permalink)
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Hello,
Send log text with problem detail to [email protected]
Do not send screenshot just copy and send log.

Br.
Infinity Box Support Team.
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Old 12-23-2015, 09:59   #4 (permalink)
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log sent but no reply..................
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Old 12-23-2015, 10:47   #5 (permalink)
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Problem solved.

Big Thanks.......!

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 12/23/2015 5:39:40 PM ----------
DongleManager [Infinity-Box] v1.61 [12/23/2015 5:39:40 PM]
PC HWID: 2FBAA0928D5E56EF627FCB392FC95662
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109656624881292
Type: inf S/N: D2246566 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 12/23/2015 5:40:00 PM ----------
DongleManager [Infinity-Box] v1.61 [12/23/2015 5:40:00 PM]
PC HWID: 2FBAA0928D5E56EF627FCB392FC95662
Box/Dongle type selected: inf
Box/Dongle found: inf
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0109656624881292
Box/Dongle Serial No (S/N): D2246566
Firmware version: 0129.02
Active modules:
- 00: inf v.0129
Online Service Account: Infinity-Box - Online Service
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