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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-05-2009, 13:14   #1 (permalink)
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infinity dongle problem

i have problem with it, i send mail to suport but nothing, and it is a while since then. error i get is Dongle identification data damaged, error code #32
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Old 01-05-2009, 13:17   #2 (permalink)
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what mail did u send to support ? and wich email ?
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Old 01-05-2009, 14:33   #3 (permalink)
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Originally Posted by bacau View Post
i have problem with it, i send mail to suport but nothing, and it is a while since then. error i get is Dongle identification data damaged, error code #32
How to repair "Error code #32, #65":

. uninstall any kind of usb-sharing software
. reboot PC
. make "Read S/N" operation via DongleManager
. contact to [email protected] and explain the problem so detailed as possible, attach full dongle details in your mail
. after you have got a confirmation that your dongle is not blocked forever (hope you will be able to get this confirmation): upgrade your dongle firmware with DongleManager
. never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !
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