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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-12-2017, 15:31   #1 (permalink)
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Infinity old blocked box active


Hii
I want to know can i reactive my infinity box blocked
I want to active cm2 on my old box
I try to update firmware of box with dongle manager but it failed to update
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Old 05-12-2017, 15:37   #2 (permalink)
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Hii
What do you mean blocked ?
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Old 05-12-2017, 20:20   #3 (permalink)
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I asked to a resaller for activation of cm2 in infinity box but he asked me your box is blocked by infinity
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Old 05-12-2017, 20:43   #4 (permalink)
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Quote:
Originally Posted by Asad ali khan View Post
I asked to a resaller for activation of cm2 in infinity box but he asked me your box is blocked by infinity
where dongle manager logs?
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Old 05-15-2017, 00:12   #5 (permalink)
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Quote:
Originally Posted by Asad ali khan View Post
I asked to a resaller for activation of cm2 in infinity box but he asked me your box is blocked by infinity
>blocked by infinity
seller do not know what he say.

what is your box/dongle S/N ?
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Old 05-15-2017, 00:18   #6 (permalink)
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How to get sn ??
Dongle manager dnt detect
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Old 05-15-2017, 00:44   #7 (permalink)
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Quote:
Originally Posted by Asad ali khan View Post
How to get sn ??
Dongle manager dnt detect
Hello,

- Run DongleManager
- Read Box/Dongle serial number (S/N)

DongleManager - http://www.infinity-box.com/support/?r=5

DO NOT send screenshot/video but copy/paste text from software window !
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Old 05-15-2017, 06:27   #8 (permalink)
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== DongleManager [Infinity] v1.70 [5/15/2017 9:55:35] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00022158FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 20362158
Firmware version: 0135.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 04: Pin-Finder Adapter
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0020362158
- Password: .....
DongleManager [Infinity] v1.70 [5/15/2017 9:56:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 00022158FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 20362158
Firmware version: 0135.02
=== Process started: 5/15/2017 9:56:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
how to update

Last edited by InfinityHelp; 05-15-2017 at 18:42. Reason: password removed
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Old 05-15-2017, 18:42   #9 (permalink)
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Quote:
Originally Posted by tejinder05436 View Post
== DongleManager [Infinity] v1.70 [5/15/2017 9:55:35] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00022158FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 20362158
Firmware version: 0135.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0135
- 04: Pin-Finder Adapter
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0020362158
- Password: .....
DongleManager [Infinity] v1.70 [5/15/2017 9:56:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 00022158FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 20362158
Firmware version: 0135.02
=== Process started: 5/15/2017 9:56:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
how to update
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If support is not active - please contact to any seller and renew support.
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