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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-07-2015, 09:52   #1 (permalink)
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shamshad quresh's Avatar
 
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infinity team (buy new activation but update problem)


2days ago i buy activation for Chinese phone and one year support. after re seller don i try many time update my box but latest dongle manager show error. i also send log to infinity support by gmail but no response yet. i update with another PC but same problem here is log, please help me argent. thnx


my box seriol no is 47F379B6

when i update my box then show that error,
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 11/7/2015 8:21:58 AM ----------
DongleManager [Infinity-Box] v1.59 [11/7/2015 8:21:58 AM]
PC HWID: 60199E41D3CBFA5BB0B18C218B9994D4
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000479B6FF021982
Type: inf S/N: 47F379B6 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
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Old 11-07-2015, 10:18   #2 (permalink)
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Quote:
Originally Posted by shamshad quresh View Post
2days ago i buy activation for Chinese phone and one year support. after re seller don i try many time update my box but latest dongle manager show error. i also send log to infinity support by gmail but no response yet. i update with another PC but same problem here is log, please help me argent. thnx


my box seriol no is 47F379B6

when i update my box then show that error,
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 11/7/2015 8:21:58 AM ----------
DongleManager [Infinity-Box] v1.59 [11/7/2015 8:21:58 AM]
PC HWID: 60199E41D3CBFA5BB0B18C218B9994D4
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000479B6FF021982
Type: inf S/N: 47F379B6 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !
Hello,

I can not find support renew activation for yourr box in our database.
Please contact to your reseller and ask him to make activation or refund your money.
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Old 11-07-2015, 10:22   #3 (permalink)
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Quote:
Originally Posted by shamshad quresh View Post
..... i also send log to infinity support by gmail but no response yet....
You have got a reply in Saturday after 5 hours.
Have you ever got better support from any other team ?
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Old 11-07-2015, 10:29   #4 (permalink)
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Its your fault.
You have boughtt credits instead of activation.
Reseller sent credits to your account.
Now you must login to your account and make activation.
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