infinity team (buy new activation but update problem) - GSM-Forum

shamshad quresh · 11-07-2015, 09:52

2days ago i buy activation for Chinese phone and one year support. after re seller don i try many time update my box but latest dongle manager show error. i also send log to infinity support by gmail but no response yet. i update with another PC but same problem here is log, please help me argent. thnx

my box seriol no is 47F379B6

when i update my box then show that error,
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 11/7/2015 8:21:58 AM ----------
DongleManager [Infinity-Box] v1.59 [11/7/2015 8:21:58 AM]
PC HWID: 60199E41D3CBFA5BB0B18C218B9994D4
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000479B6FF021982
Type: inf S/N: 47F379B6 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

YellowBoss · 11-07-2015, 10:18

Quote:

Originally Posted by shamshad quresh

2days ago i buy activation for Chinese phone and one year support. after re seller don i try many time update my box but latest dongle manager show error. i also send log to infinity support by gmail but no response yet. i update with another PC but same problem here is log, please help me argent. thnx

my box seriol no is 47F379B6

when i update my box then show that error,
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 11/7/2015 8:21:58 AM ----------
DongleManager [Infinity-Box] v1.59 [11/7/2015 8:21:58 AM]
PC HWID: 60199E41D3CBFA5BB0B18C218B9994D4
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000479B6FF021982
Type: inf S/N: 47F379B6 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

Hello,

I can not find support renew activation for yourr box in our database.
Please contact to your reseller and ask him to make activation or refund your money.

YellowBoss · 11-07-2015, 10:22

Quote:

Originally Posted by shamshad quresh

..... i also send log to infinity support by gmail but no response yet....

You have got a reply in Saturday after 5 hours.
Have you ever got better support from any other team ?

YellowBoss · 11-07-2015, 10:29

Its your fault.
You have boughtt credits instead of activation.
Reseller sent credits to your account.
Now you must login to your account and make activation.

11-07-2015, 09:52	#1 (permalink)
shamshad quresh No Life Poster Join Date: Nov 2008 Location: pakistan Posts: 1,944 Member: 898041 Status: Offline Sonork: 100.1593459 Thanks Meter: 549	infinity team (buy new activation but update problem) 2days ago i buy activation for Chinese phone and one year support. after re seller don i try many time update my box but latest dongle manager show error. i also send log to infinity support by gmail but no response yet. i update with another PC but same problem here is log, please help me argent. thnx my box seriol no is 47F379B6 when i update my box then show that error, Box/Dongle type selected: inf Box/Dongle found: inf ---------- Process started: 11/7/2015 8:21:58 AM ---------- DongleManager [Infinity-Box] v1.59 [11/7/2015 8:21:58 AM] PC HWID: 60199E41D3CBFA5BB0B18C218B9994D4 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000479B6FF021982 Type: inf S/N: 47F379B6 Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date and has latest firmware. DO NOT try more !

11-07-2015, 10:29	#4 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,472 Member: 1043909 Status: Offline Thanks Meter: 60,926	Its your fault. You have boughtt credits instead of activation. Reseller sent credits to your account. Now you must login to your account and make activation.