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Old 11-27-2018, 15:46   #1 (permalink)
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Red face infinity team help me my simcard is not working


i have infinity best dongle both best and cm2 activated ..now sim card is not working and dongle not found error i am facing.i tried all method but this is sim issue because reader is working fine with another simcard.Infinity team now kindly guide me what i do,how can i replace my both activated sim card and how much charges?
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Old 11-27-2018, 16:47   #2 (permalink)
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Quote:
Originally Posted by bherkund View Post
i have infinity best dongle both best and cm2 activated ..now sim card is not working and dongle not found error i am facing.i tried all method but this is sim issue because reader is working fine with another simcard.Infinity team now kindly guide me what i do,how can i replace my both activated sim card and how much charges?
Hello,

- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-29-2018, 14:12   #3 (permalink)
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Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7D94000080318065B0831148C883009000
Card Manager: A000000018434D00
SCardTransmit error
SmartCard API error #2148532271
A communications error with the smart card has been detected. Retry the operation.
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Old 11-29-2018, 14:21   #4 (permalink)
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please team now help me my sim card is not working and my work is stoped due to this.I have nokia and cm2 activated on same card which is not working now.
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Old 11-29-2018, 15:19   #5 (permalink)
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Quote:
Originally Posted by bherkund View Post
Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7D94000080318065B0831148C883009000
Card Manager: A000000018434D00
SCardTransmit error
SmartCard API error #2148532271
A communications error with the smart card has been detected. Retry the operation.
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you should buy new Dongle.
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Old 11-29-2018, 15:28   #6 (permalink)
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Red face how can i replace simcard of dongle

Quote:
Originally Posted by YellowBoss View Post
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you should buy new Dongle.
i tried and follow all your instructions but result is same
card reader is ok i checked with another simcard
i tried on another pc same issue dongle not found
i cleaned simcard contatcs
i give some heat on simcard
i adopted all above but result is same.Card is not working.
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Old 11-29-2018, 17:03   #7 (permalink)
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Quote:
Originally Posted by bherkund View Post
i tried and follow all your instructions but result is same
card reader is ok i checked with another simcard
i tried on another pc same issue dongle not found
i cleaned simcard contatcs
i give some heat on simcard
i adopted all above but result is same.Card is not working.
Hello,
Time to buy new smart-card/dongle.

Check here- Infinity Best+cm2 simcard not detecting help


Br.
Infinity Box Team.
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Old 11-29-2018, 23:56   #8 (permalink)
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Quote:
Originally Posted by bherkund View Post
i tried and follow all your instructions but result is same
card reader is ok i checked with another simcard
i tried on another pc same issue dongle not found
i cleaned simcard contatcs
i give some heat on simcard
i adopted all above but result is same.Card is not working.
If problem still exist this means it's a hardware problem and you should buy new Dongle.
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