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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 01-14-2009, 17:08   #1 (permalink)
No Life Poster
 
Join Date: Dec 2004
Age: 48
Posts: 790
Member: 101827
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Thanks Meter: 23
infinity team need urgent help


Dongle serial No (S/N): xxx
Firmware version: 0112.02
Dongle identification data is damaged, error code #32
"UK edition" status: Off
Last launched application: 001A v.0245
Support area: http://www.infinity-box.com
- Username: xx
- Password: xx
Dongle parameters checksum: 5DF173

Probably Dongle data is damaged, contact to support !
If software can not start (or SmartCard data is damaged) contact to [email protected]

need urgent help plz

Last edited by InfinitySupport; 01-14-2009 at 17:29. Reason: S/N, username, password deleted
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Old 01-14-2009, 17:22   #2 (permalink)
Junior Member
 
Join Date: Sep 2008
Posts: 10
Member: 864462
Status: Offline
Thanks Meter: 1
[
quote=gsmservices;4059816]Dongle serial No (S/N): xx
Firmware version: 0112.02
Dongle identification data is damaged, error code #32
"UK edition" status: Off
Last launched application: 001A v.0245
Support area: http://www.infinity-box.com
- Username: xx
- Password: xx
Dongle parameters checksum: 5DF173

Probably Dongle data is damaged, contact to support !
If software can not start (or SmartCard data is damaged) contact to [email protected]

need urgent help plz[/quote]

uninstall infinity softwares like infinity main , infinity driver. scan your syatem for virus. you can use avg version 8. then reinstall iinfinity softwares. bye bye. good luck

Last edited by InfinitySupport; 01-14-2009 at 17:29. Reason: S/N deleted
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Old 01-14-2009, 17:24   #3 (permalink)
Product Manager
 
Join Date: Mar 2005
Location: infinity-box
Posts: 38,635
Member: 130995
Status: Offline
Thanks Meter: 35,227
@gsmservices
Thank you very much for your total ignorance of all our request and advices !

We respect each user very much and we respect your time and will be glad to help
you so fast as possible, but this time we are very sad to say, but your dongle
blocked now for 2 weeks due to it was repeated many times: please, never post
your dongle details in public forum
, you have an e-mail address (you can see it
f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and this: http://www./showthread.php?t=524023
and this: http://forum.gsmhosting.com/vbb/showthread.php?t=653644

Why you need to keep your private data safe: http://forum.gsmhosting.com/vbb/showthread.php?t=664214

You are welcome to contact us after 2 weeks by e-mail: [email protected]

Thank you very much for your kind understanding and cooperation !
We are trying to make everything to make our users safe !
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Old 01-14-2009, 17:35   #4 (permalink)
No Life Poster
 
Join Date: Dec 2004
Age: 48
Posts: 790
Member: 101827
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Thanks Meter: 23
sorry for not following the rules of the team
will never be repeating again

thanx
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Old 01-15-2009, 09:01   #5 (permalink)
No Life Poster
 
Join Date: Dec 2004
Age: 48
Posts: 790
Member: 101827
Status: Offline
Thanks Meter: 23
a lesson to be learnt guys
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