infinity team .... please help - GSM-Forum

apurvag · 03-24-2007, 14:06

Dear team,

i am unable to enter the support site using the latest shell as well as latest dongle manager.

it always gives the message

Please download and use the latest download manager to enter the support site.

please help and guide

thanks

**InfinitySupport** · 03-24-2007, 14:15

Hello,

Please, download latest "Shell" and press "Visit support area" button.

If it will be any problems make this:
read dongle info (use "DongleManager") and send to [email protected]

apurvag · 03-24-2007, 14:42

Dongle serial No (S/N): xxxxxxx
Firmware version: 0108.02
Smart-card status: activated
"UK edition" status: Off
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 461456

- If you can't login into support area: send mail with this info to [email protected] and your account will be activated as soon as possible.
- If you have problems during start software at first time: upgrade dongle firmware.

Infinity-Box · 03-24-2007, 15:03

you do not need login and password to access support area any more
you should have your dongle connected to PC , when you perform this action
Download new Support manager also knows as Shell,
run support manager (shell) , go to support area tab and click visit support area
you will be taken to support area automaticaly
you can download support manager from
http://www.infinity-box.com/download/idx/index-3.php

**InfinitySupport** · 03-24-2007, 17:15

@apurvag
it's really NOT smart idea to post this kind of logs here.
I hope next time you will be more smart and make everything like I asked:
Read this:http://forum.gsmhosting.com/vbb/show...07&postcount=2
and in future see the difference between your action and what I asked to do:

read dongle info (use "DongleManager") and send to [email protected]

what to do now:
upgrade your dongle firmware.

baldev · 03-25-2007, 06:47

Sir I am unable to download files from support area as internet speed in my location is very slow and some time brakes and I have to restart process again.Yesterday I tried to download chinese miracle 3 times but failed.please give resume service.

**InfinitySupport** · 03-25-2007, 10:52

Quote:

Originally Posted by baldev

Sir I am unable to download files from support area as internet speed in my location is very slow and some time brakes and I have to restart process again.Yesterday I tried to download chinese miracle 3 times but failed.please give resume service.

Hello,

Please, try to use more good Internet connection. It's very important to have good Internet connection for every qualified man who work in this field.

03-24-2007, 14:06	#1 (permalink)
apurvag Freak Poster Join Date: Sep 2004 Age: 54 Posts: 186 Member: 80950 Status: Offline Thanks Meter: 4	infinity team .... please help Dear team, i am unable to enter the support site using the latest shell as well as latest dongle manager. it always gives the message Please download and use the latest download manager to enter the support site. please help and guide thanks

03-24-2007, 14:42	#3 (permalink)
apurvag Freak Poster Join Date: Sep 2004 Age: 54 Posts: 186 Member: 80950 Status: Offline Thanks Meter: 4	dongle parameters Dongle serial No (S/N): xxxxxxx Firmware version: 0108.02 Smart-card status: activated "UK edition" status: Off Support area: http://www.infinity-box.com - Username: - Password: Dongle parameters checksum: 461456 - If you can't login into support area: send mail with this info to [email protected] and your account will be activated as soon as possible. - If you have problems during start software at first time: upgrade dongle firmware. Last edited by InfinitySupport; 03-24-2007 at 17:16.

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03-24-2007, 14:15	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Please, download latest "Shell" and press "Visit support area" button. If it will be any problems make this: read dongle info (use "DongleManager") and send to [email protected]

03-24-2007, 15:03	#4 (permalink)
Infinity-Box Product Supporter Join Date: Mar 2005 Age: 44 Posts: 3,487 Member: 128745 Status: Offline Thanks Meter: 16,936	you do not need login and password to access support area any more you should have your dongle connected to PC , when you perform this action Download new Support manager also knows as Shell, run support manager (shell) , go to support area tab and click visit support area you will be taken to support area automaticaly you can download support manager from http://www.infinity-box.com/download/idx/index-3.php

03-24-2007, 17:15	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@apurvag it's really NOT smart idea to post this kind of logs here. I hope next time you will be more smart and make everything like I asked: Read this:http://forum.gsmhosting.com/vbb/show...07&postcount=2 and in future see the difference between your action and what I asked to do: read dongle info (use "DongleManager") and send to [email protected] what to do now: upgrade your dongle firmware.

03-25-2007, 06:47	#6 (permalink)
baldev No Life Poster Join Date: Jun 2005 Location: Punjab , INDIA Posts: 1,260 Member: 153805 Status: Offline Thanks Meter: 325	Sir I am unable to download files from support area as internet speed in my location is very slow and some time brakes and I have to restart process again.Yesterday I tried to download chinese miracle 3 times but failed.please give resume service.