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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-16-2009, 07:44   #1 (permalink)
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Infinity Team please help me to activate my pinfinder with my New Infinity Box


Respected Infinity team, I had activated my Pin-finder but I didn't need it now I have bought a new infinity Box and I want to activate my Pin-finder with new Box because I have shifted to other City. When I want to activate with my new box but it give this message:
Quote:
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Activating module...
Module-04 S/N: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Module check error: Server reported error:[0044] Module S/N is already registered. Contact to [email protected]
WBR

Last edited by InfinityHelp; 11-16-2009 at 21:14.
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Old 11-16-2009, 08:21   #2 (permalink)
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pinfinder activated just 1 time .... and i think u r pinfinder already activated with another infinity box so see what the supporter say about this problem
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Old 11-16-2009, 21:17   #3 (permalink)
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hello guys!

mr. Faheem Anjum is correct. each pinfinder can be paired with one infinity dongle.
this is a part of protection agains cloning.
if you can proove that previous dongle was yours (can say us its serial number or registration email)-
then we can remove pairing from old dongle. After that you will be able to register it with any other dongle.
so currently i wait your email with dongles serials and pinfinder number to [email protected]
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Old 11-17-2009, 13:50   #4 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
hello guys!

mr. Faheem Anjum is correct. each pinfinder can be paired with one infinity dongle.
this is a part of protection agains cloning.
if you can proove that previous dongle was yours (can say us its serial number or registration email)-
then we can remove pairing from old dongle. After that you will be able to register it with any other dongle.
so currently i wait your email with dongles serials and pinfinder number to [email protected]
Thanks sir for reply , I emailed my new and old box Serial No. and also I have attached Dongle-manger log file of Both Boxes to [email protected] and I Request to pair it with my New Box as soon as Possible.Any kind of proves you need I can give that Both box are mine.

WBR
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