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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-10-2017, 08:47   #1 (permalink)
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Jamil Nasir's Avatar
 
Join Date: Jan 2011
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Infinity Team Please Help Me Fast


My Dongle Firmware Version Not Updating

While My Support Have still

Expired: 2017-11-20; Support: Active

Kindly Please Resolve it Issue


=== DongleManager [Infinity] v1.70 [10-May-17 11:46:07] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002CCAFFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2C31CCAF
Firmware version: 0135.02
=== Process started: 10-May-17 11:46:11 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
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Old 05-10-2017, 09:02   #2 (permalink)
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i m also facing same problem.............
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Old 05-10-2017, 09:38   #3 (permalink)
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==== [5/10/2017 13:36:40] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [5/10/2017 13:36:50] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101A0641C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D25BA064
Firmware version: 0134.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0134
=== DongleManager [Infinity] v1.70 [5/10/2017 13:37:18] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101A0641C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D25BA064
Firmware version: 0134.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0134
=== DongleManager [Infinity] v1.70 [5/10/2017 13:37:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101A0641C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D25BA064
Firmware version: 0134.02
=== Process started: 5/10/2017 13:37:27 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
  Reply With Quote
Old 05-10-2017, 23:22   #4 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,121
Member: 148515
Status: Offline
Thanks Meter: 13,684
Quote:
Originally Posted by Jamil Nasir View Post
My Dongle Firmware Version Not Updating

While My Support Have still

Expired: 2017-11-20; Support: Active

Kindly Please Resolve it Issue


=== DongleManager [Infinity] v1.70 [10-May-17 11:46:07] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002CCAFFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2C31CCAF
Firmware version: 0135.02
=== Process started: 10-May-17 11:46:11 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Disable your PC antivirus/firewall and try again
  Reply With Quote
Old 05-10-2017, 23:22   #5 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,121
Member: 148515
Status: Offline
Thanks Meter: 13,684
Quote:
Originally Posted by bijoychowdry View Post
==== [5/10/2017 13:36:40] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [5/10/2017 13:36:50] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101A0641C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D25BA064
Firmware version: 0134.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0134
=== DongleManager [Infinity] v1.70 [5/10/2017 13:37:18] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101A0641C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D25BA064
Firmware version: 0134.02
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0134
=== DongleManager [Infinity] v1.70 [5/10/2017 13:37:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0101A0641C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D25BA064
Firmware version: 0134.02
=== Process started: 5/10/2017 13:37:27 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Disable your PC antivirus/firewall and try again
  Reply With Quote
Old 05-10-2017, 23:23   #6 (permalink)
Product Supporter
 
Join Date: May 2005
Posts: 24,121
Member: 148515
Status: Offline
Thanks Meter: 13,684
Quote:
Originally Posted by ravi mobile View Post
i m also facing same problem.............
What is the problem exactly ?
  Reply With Quote
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