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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 03-07-2017, 09:01   #1 (permalink)
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InfinityBox BEST warning dongle misconfiguration problem


---------- Process started: 3/7/2017 12:57:24 PM ----------
DongleManager [Infinity-Box] v1.67 [3/7/2017 12:57:24 PM]
PC HWID: 50CBBDC4822A5C192E403525FEDCA445
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0004866718201292
Type: [BEST] S/N: E1DD8667 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-07-2017, 13:51   #2 (permalink)
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Quote:
Originally Posted by g.raziq View Post
---------- Process started: 3/7/2017 12:57:24 PM ----------
DongleManager [Infinity-Box] v1.67 [3/7/2017 12:57:24 PM]
PC HWID: 50CBBDC4822A5C192E403525FEDCA445
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0004866718201292
Type: [BEST] S/N: E1DD8667 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 03-07-2017, 14:04   #3 (permalink)
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not sucess same

Quote:
Originally Posted by InfinityHelp View Post
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

not sucess same so help infifnty supporter
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Old 03-07-2017, 22:28   #4 (permalink)
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Please do not lie regarding "no succes".
You did not tried to read supporter's advice.
Why do you ignore supporter advice ?
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Old 03-08-2017, 10:01   #5 (permalink)
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hello sir i tried but no sucess so i reply again

hello sir i tried but no sucess so i reply again
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Old 03-08-2017, 10:53   #6 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
ok thanks sir don ddddddddddddd
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Old 03-09-2017, 01:01   #7 (permalink)
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Quote:
Originally Posted by prinakumar View Post
hello sir i tried but no sucess so i reply again
what is your no success means ?
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Old 03-10-2017, 20:29   #8 (permalink)
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Quote:
Originally Posted by prinakumar View Post
hello sir i tried but no sucess so i reply again
Please stop spam and stop lie ! You have got an answer 4 days ago !
You know the problem reason - you have used debugger at your PC at the same time with Infinity software.
Now you should explain what did you tried to do with debugger.
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